12/16/21 3:35 AM PT - Thank you for your patience! At this point, the majority of Wyze devices have reconnected. We see that some have not successfully connected with the cloud since the initial outage and these devices may need a bit of help. If your device still isn’t connecting, please first try …

Thanks, Gwendolyn. FYI, wrong date / typo in headline. See also [image] Loads of stuff suddenly not working in Wyze app! Watercooler I’ve just started the Wyze app and loads of things are not working! ON THE MAIN PAGE The on/ off button on each camera isn’t working. T…

Did I mention how I just rolled out of bed? Thanks! :sweat_smile:

12/15/21 9:44 AM PT - The main issue remaining on our end is difficulty connecting to AWS IOT. AWS reports that they are aware of this and are actively investigating this issue.

You should send out an email when this occurs. We shouldn’t have to search on the forums to check if an outtage is occuring.

You should set up a automatic email alert system for this kind of thing or a manual email alert. This way customers get the email saying “xyz happened … here’s the update”

Agreed on the notifications. Email, push, text, some sort of opt-in notification is necessary because we use our Wyze cams for security, and basically if we are without monitoring, we need to know about that, and not just assume there’s no activity.

I got a home monitoring email about an hour ago, and a Cam Plus email a few minutes ago. So emails are going out. Thousands to millions take time to process. Push notifications are out because they are affected by the same AWS services.

Email blast shouldn’t be under AWS. If AWS IOT fails, email blast under AWS will be iffy.

[image] Newshound: Push notifications are out because they are affected by the same AWS services. Point of information, I got a successful Wyze Alexa detection announcement two minutes ago. Events still unreachable. Cameras working fine.

I think the most frustrating thing about this is that Wyze devices cannot be used offline on a local network. Every time I ask Google to turn something on, I need permission from Wyze to do so. I wasn’t aware of this years ago when I first bought into the Wyze ecosystem. Now I’m at my studio and e…

AWS Outage Impacting Multiple Wyze Services - 12/15/21

Wyze News

Customer December 15, 2021, 5:34pm 3

Thanks, Gwendolyn. FYI, wrong date / typo in headline.

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AWS Outage Impacting Multiple Wyze Services - 12/15/21

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