Audio on a downloaded clip

I don’t understand how this site works. I need to "Select at least 1 item and what is on the list that appears is not what I need to ask.
I have clips with sound when I view them from the App. When I download there is no sound. I have VLC player installed. I have chatted with WYZE Wizards and they cannot help. Sound is very important for the clips that I save. How do I hear sound?
the topic android-and-ios was randomly chosen. When I try QYZE online support I get suggestions with the question Was this Helpful…the only response that is allowed is '=“YES”

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