This is the error that we get when trying to view the camera.
I am 6600 miles from the camera, so it’s not easy to reset.
I have been told by my internet company that there is service to my property.
Is there a way to reset this from a distance? Could it be an issue with new software?
Any way to reset the router remotely? That might get the camera to re-connect. Other than that, whenever I’ve gotten that error I’ve had to power cycle. Can you get someone that is closer to take a look?
Doesn’t help now, but next time you’re there I would put the camera on a smart plug for remote power cycles.
Happens to me occasionally and usually reconnects on its own within 4 hours.
Agree with others, if I’m depending on a cam, I set it up on a smart plug, but that still doesn’t cover Router issues, so I added a smart plug that executes a power cycle every night on the router as a fail safe (yes, nothing failsafe)
Unfortunately, if you don’t have access to your router or a client system that you can get on your LAN with, I think your hoping for the best at this point.
Welcome to the Wyze community @stuart1!
@OrbitHenry has some good suggestions! A router reboot may solve it and a smart plug or a manual timer for scheduled power cycling is I good idea.
Stuart, one other thing might save the situation, you’ll know overnight if it does, the firmware was, at one point, initiating an attempt to reconnect to WiFi after a period of disconnection, so let’s hope.
Edit: if you have a neighbor you trust, tripping and resetting the breaker should get you back up.
Ture, nothing is 100%.
Which smartplug are you using to do the power cycle?
Another suggestion, I have all my Wyze Cam v2 reset automatically at 4a each day. Once you regain connection, setting up a daily reset could help with future connection issues.
You have Airplane mode on with yoir phone.
Yep that’s what I do.
In all fairness we determined they actually are restarting, it’s the log that’s messed up.
I actually went old school to address this, and just bought a “DUMB” Timer plug. You could go with an old mechanical, or pick up one that has an LCD to set on or off events.
It’s a conundrum when you want to reset a router, since most users have their modem and AP in one (standard router) the router is also your AP a lot of smart devices then go offline when the Wi-Fi drops.
I have SmartThings and have a couple Z-wave plugs, and SmartLighting Smartapp is supposed to run locally on the hub, but they have been unreliable, so I went old school.
I have a WiFi extender in my shop, I use the Z-wave plugs to reboot it, since WiFi drops with the device going off, it looses its hook to my network, so I just use Zwave plugs so they remain online during the reboot of the WiFi.