I have six cameras. All seem to stream just fine in HD on the Android app and I don’t get the dreaded “network unstable” messages I see others posting about.
All should be good, right? Unfortunately, when I set the cams to HD and come back a day later they always seem to revert to 360p. Is this just the default or am I doing something wrong? Is there a “save settings” button I’m not seeing?
I have not experienced this same problem, i just went in the app and changed a cam to 360, logged out, went back in to change it to HD, logged out again, went back and it was still HD. I have not seen a “save settings” button - i go to view live stream, then in the upper left-hand corner i click on the HD/SD/360 button, a popup then shows the three options, i select what i want then back out of the app and it stays put.
Sorry if that wasn’t helpful, but at least you have another user experience to compare against
I’m having this issue as well. The cam had good signal with high kb/s but has since degraded and will automatically switch to 360p and go out intermittently. I’ve tried moving a google Wifi mesh unit right next to the cam with no change. I’ve switched the cam with another cam with a good connection and the problem followed the cam so I assume the cam is now faulty.
@huh0kay Welcome to the community! Sorry to hear about this negative experience you are having. If you can’t get the help you need here on the forum. I advise to contact support about this issue and submit a request. If they decide the camera is defective, they will send you a replacement. I have provided the support link below for your convenience:
@pedropon Welcome to the community! I advise to contact support about this issue and submit a request. If they decide the camera is defective, they will send you a replacement. The link to support is above:
I do have Tinycam Pro where I have 5 Wyzecams along with bunch of others. I see the stream profile set to Auto. That’s a global option for all cams. I changed it to Main. Will see what happens. Wonder how a setting in Tinycam could affect what is set in Wyze app.
Thanks angus.black. This seemed to work for me and I was running TinyCam. This solution now created a new problem where my old tablet is draining battery faster than it can be charged for some reason. I’ll continue to tinker with the settings.