For several weeks now the Wyze app opens to an add device page so have to wait up to a couple minutes for normal homepage with cameras . A couple weeks ago I could click on events and back to home to pull up my list of cams but now going back home still shows add device page for a minimum of 30 sec…

And you force close the app between uses? My only trouble shooting thought would be to uninstall, restart phone or device, then reinstall app. Are you on beta app or production app? What Android device are you using?

Did you ever sign up for beta? If you did you’d still get it from the play store. What app version are you on? You can get that either from in app or through Android. That’ll tell us either beta or not. Was curious and For trouble shooting, to see if the app starts fresh or not, or if it’s runn…

Sorry for the delay, got called away. It’s v2.13.119. Oh okay thanks, I understand on the force stop. I did that and reopened the app. Funny thing, so far the add device screen just flashes a couple seconds then it goes to normal home screen. And I don’t think I signed up for beta as in the ver…

Not beta, that’s the production version. Glad the force close helps, have you uninstalled, restarted phone and reinstalled yet? I wonder if that’ll help more.

No not yet, delaying since uninstalling it always makes me nervous haha, but will do it now.

Hold on one second… I was thinking that your app opens to this page… [Screenshot_20201011-213813] But does your app actually open to show only the prompt to add a device? Not the actual add a device page? Like this: [Screenshot_20201011-213801]

Yes it’s your second picture, the prompt to add new device. Mostly white screen with that green add device in the middle. I was busy uninstalling,shutting down the phone and then restarting it and reinstalling the app. Unfortunately when I opened the newly installed app, it kept the New Device pr…

I get the 2nd picture also for at most 2-3 seconds then my devices populate. Sorry I thought you were getting a different screen when you started up the app. The wierd thing is how long it lasts for you. I’ve never had to say, go to events and back to home for it to " log in". Does it act the s…

Oh that’s good to know, that others have that page stick on. Got silence for a minute from customer service and no other info than to reinstall app so thought it was really unique to me or something. I just opened it to see if I should try to force stop before writing you back and I’m not going to…

Have you tried going mobile data only or different wifi network to see if it’s a network speed or lag issue? Glad to help, sorry couldn’t fix it 100% for ya. But your not the only one with this. :slight_smile:

Good question. I use Wi-Fi mostly and can’t recall if it sticks on that prompt page or not. Seems like when I was out the other day, on at&t cell service, it did. But I’ll note it next time I’m away and check on Willow, the chocolate empress on high haha…chocolate lab. (Just turned Wi-Fi off and …

App opens to add device

Cameras

Seapup October 22, 2020, 3:41am 19

There was a service outage that has been fixed but service to some areas is still catching up.

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App opens to add device

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