My experience with them has been pretty straight forward. I will say that you get a much better response contacting them vs. posting in the forums on their site. Once I figured that out they’ve been great.
So simply making the font color change (contrast with background) is too much to expect - Really?
This thread pretty tells you the “UX” is terrible, and needs a COMPLETE change. At least in the short term make the screen readable, and later use all the wasted empty space with something useable.
I have no idea what you mean when you are talking about HOME - Home page, Home - physical location??
“are hard at work in creating the next version of it and we are starting to get some pretty interesting lessons.” - I hope the first lesson you discovered that since you seem to exclude user input, the UX will continue to be problematic.
Hey Tango. I don’t know. What do you think of @myswtest’s surmise?
I have not experience writing a smartphone app but we are not talking about an OS here - its a Android app.
Yes, the mobile apps need to be redesigned with the customer’s in experience as a priority verses the cost for Wyze to maintain the software - while understanding they have more customers that are different in age, experience, background, geographical locations and building construction difference than their team members located in Washington state.
Why? I don’t understand, why all customers must update the shared mobile application and deal with the configuration and ergonomic changes meant for other products they may or may not own.
I basically have just v2, pans, sensors and outlets, but each time there is a new product release or updates that I don’t own/use my application experience, most of the time gets impacted.
Its like if I purchase a new clothes washer and now my microwave control panel changes the way I interact with it and my user experience may also be disrupted.
2 1/3 years ago I was so impressed with Wyze’s statement of listening to is customers, however, since getting outside investors, my personal experience with it’s application and firmware updates with each new product release has become a source of anguish, worry and frustration. After reading the posting from the newly released beta firmware for the Pan, my personal experience seems very similar to other customer’s.
Wyze’s business expansion has had untended consequences and it has landed on Wyze’s original customer base. I see its efforts in selling mask, thermometer and other philosophic activities, but it does appear to have gone smoothly.
I think the advice from “Mr. Miyagi” would be applicable:
- “You trust the quality of what you know, not quantity.”
- “Better learn balance. Balance is key. Balance good, karate good. Everything good. Balance bad, better pack up, go home. Understand?”
- “First learn stand, then learn fly. Nature rule Daniel son, not mine”
- “Never put passion in front of principle, even if you win, you’ll lose”
- “Walk on road, hm? Walk left side, safe. Walk right side, safe. Walk middle, sooner or later…get squish just like grape”
I know the Wyze Team watches these postings activities but I wonder why none of them has posted any comments to this subject.
Thank you, peepeep, for your comment.
Its simple. What date did you purchase your first Wyze product? Is it working without flaw with each update, irregardless if the update was for your owned Wyze item? I think more focus on the Wyze cameras are needed and less on new product releases. I wish they just finish what they started before moving on.
I have owned many different products from different industries and this is the first time in my experience is in constant flux with hit and miss changes to the firmware and apps.
example: I purchased a Wyze Camera over two 1/2 years ago based on the information of that time period, but most of that has change - Why? I didn’t want something different - now, I have to deal with these non-positive experiences. It didn’t have AI functionally back then and when added, then removed, I thought of Xnor as an easy-come, easy-go deal, because my purchased decision was pre-that introduction, I feel for the people who purchase the cameras with Xnor as part of deal.
Example: I just purchase the Wyze Scale, but cannot access the extend functionally if I don’t upgrade the mobile app? Why, should a scale’s usability potential disrupt the operation of the V2, pan, sensors, and plug???
These items don’t interact with each other. Apple, Adobe and Microsoft have lots of different mobile apps delivering different solutions for different needs.
Shouldn’t Wyze do the same by bifurcating the app into home devices and health devices? I don’t believe its for the benefit of it’s customers experience moving forward in time – its just going to hurt everyone who purchased any prior product.
I’m not climbing up a tree for the outdoor camera that won’t do a WiFi firmware update, each time there is an issues.
I teach this to Vex and First Robotic students, “Do what you can do and finish it, less focus on something fun and new, so you can have a good experience on the competition field and be a team that others want to partner with.”
Sorry, getting off my “soap box” now. If you don’t know why its called “soap box”, oh boy.
BTW, I agree with the design change you suggest and would benefit by it.
Is/are there some obvious reason(s) Wyze would prefer to have a single app central to all its products than several, each committed to a subset of devices by category?
In theory, that sounds good, but based on my 2 1/2 years of Wyze experience, not so much.
I hear ya.
Do you recall Lotus Suite?
It was one application that had subsets for word process, spreadsheet, email, presentation, database and a few others. I was the Unix administrator (Superuser) who introduced that application out of college back then. Well its defunct now, The original internal company thought sounded similar to Wyze, but Lotus users ran away, more like rocketed away.
I heard a radio personally, say “if we don’t learn from the past, then history will repeat itself” while talking about our current lock-down situation and the rush to re-open.
Wyze, please don’t be in a rush to grow, take care of your past and current customers first.
I do remember it, but never used it. I’m very old. Even older than @rbruceporter, I think.
Literally LOL’d at that one.
Yup, I’m in the same age group.
Angus, you sly dog, I thought you were a millennial!
Thus closes another thrilling episode of, The Olds. Voted “Series Least Likely to Binge-Watch” in 2019.
If I were Wyze I would include one (relatively) low effort / high impact usability improvement per (or every other) release and trumpet it as evidence of my responsiveness to customers’ needs.
Yeah, and if a toady frog had wings, he wouldn’t bump his
So it goes…
What are you guys calling old? 30?
Older than this guy…