I updated my cameras to the new firmware yesterday, and now all my devices have disappeared from the app. I have four wyzecam pans and a scale. I’ve already tried uninstalling, reinstalling, logging out, restarting my phone, and logging back in. None of the standard fixes worked. Please help!

Status: [image] Service Advisory: Wyze devices missing from the app - 10/28/20 Wyze News 10/28/20 3:00 PM PT - The service has been restored. We’re going to continue digging into this and analyzing the causes that led to this incident so they can be addressed. If you are …

Yup me too I’m sure they working on it 5 cams and the scale disappeared rred

Can’t get any live feeds for 5 cameras. Events seem unaffected. Have new outdoor cameras yet to be installed and screen just keeps saying new device. Don’t know if that’s a different problem.

Welcome to the Wyze community @DragonVT ! Wyze knows of the issue and they’re working on it! See @gyzmo ’s link and this page for updates. [image] Service Status & Known Issues SERVICE STATUS UPDATE 11/20/23 3:50 PM PT - This issue is now resolved. If you continue to have trouble, ple…

Good to know it wasn’t just me. Thanks for the support, everyone, they started working again last night.

App dropped all 4 of my devices today (nov.6th 2020). Recordings unaffected, no live views available.

Wyze is working on it! [image] Service Status & Known Issues SERVICE STATUS UPDATE 10/7/22 11:10AM PT - We believe we have identified the root cause and things should start recovering. We will continue to monitor this throughout the day.10:38 AM PT - We are... …

App dropped all devices after firmware update

Lifestyle

gyzmo October 28, 2020, 9:01pm 2

Status:

Topic		Replies	Views
Service Advisory: Wyze devices missing from the app - 10/28/20 Wyze News important	59	3752	November 13, 2020
RESOLVED Service Advisory: Wyze devices missing from the app and login difficulties - 10/21/20 Wyze News important	221	9046	October 29, 2020
All devices missing from app Power & Lighting android	51	8898	November 11, 2020
All wyze devices missing from app Cameras cam-pan-v1 , cam-v1-v2 , support , android , important	3	795	November 7, 2020
Service Advisory: Wyze devices missing from the app and difficulty sending logs 11/6/20 Wyze News important	39	2726	November 15, 2020

App dropped all devices after firmware update

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