Any idea how to get support to respond?

Anyone have tricks on how to get Wyze to respond to your support requests? I open a case, the Wyze Wesley Wizard emailed back and forth with me asking a bunch of question and I provided the answers several times. Then it said it was going to escalate my issue to a higher. Ordered the doorbell on 9/23, it arrived in 2/23 (5months later), I hooked it up and the audio is aweful and it freezes when you try to talk to someone. Open a case with Wyze and it has been almost a month now waiting for any troubleshooting steps or support. Six months ago I paid for this and still don’t have a functioning doorbell cam.

Most people have better luck calling support
WYZE Support

Live support is available:


Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT


I will second @WyzeJasonJ ‘s recommendation on calling support vs online.
One thing to be sure of first is that you have upgraded to the current version of your app and the doorbell firmware. The latest app release can be found in either Google Play Store or Apple App store, depending on your device.
Firmware can be checked/updated thru the app Home Screen/ Device (your doorbell)/ Settings(Gear Icon)/ Device Information/Firmware Version.
I know that there have been a number of firmware updates since the doorbell was originally released and audio was one of the issues addressed.

Currently the online (email) support is worthless. I created a ticket over a Wyze V3 issue and had no less than 7 different people email me, each saying they will look into it and please send a clip. I sent a clip to the first few but as the same email kept coming I gave up. I use the V3 in a limited capacity and use Arlo for the important stuff.