Android not showing SD card tab

[Crease]

@K6CCC

There has been a wishlist item for years to be able to customize that.

Yup.

Multiple Users' Permissions for Shared Users

So we have multiple camera’s set up at our house. My wife and I both have the app and I shared the camera with her. The problem we run into is that I want to give her full access to control settings also, but there is no permissions list for users who have access to the camera. Every time one person wants to change the settings, increase sensitivity, turn off notifications etc, you have to call/text the other person to change the settings. We use them for security and as a baby monitor so set…

The original post here sounds like two different issues, if I understand correctly.

@g.vanauken

I thought it was because they weren’t the account holder so I switched it up. Deleted the camera and used the other phone and account to set up camera. Still not showing the SD card tab on that android.

So @g.vanauken removed the camera from the Wyze app entirely and set it up again on a second Android phone and second account, but that doesn’t allow access to the camera’s microSD card even though that account is the new device owner, for all practical purposes? That’s weird.

@g.vanauken

I shared camera back to my account and i have the tab, but if i click on it, it says i don’t have access. Is this an issue on certain androids that the SD tab doesn’t show?

That part of the problem is a known issue, as @K6CCC said. Hopefully there’ll be movement on the permissions issue at some point to resolve that.

As for the issue of the microSD card access being unavailable even when a second account and phone are used to set the camera up, I don’t have an answer for that, but I’m curious about a few things:

• What happens if you not only delete the camera from the Wyze app but also do a factory reset before attempting setup (like new) with the second account and phone?
• What are the differences between the phones? (You said one’s a Samsung Galaxy S21.)
  • What are the Android versions?
  • What are the Wyze app versions?

I don’t necessarily need to know the answers to those, because I don’t think I can solve the problem, but that’s where I’d start, seeing if I could replicate the issue after a camera factory reset, so that I could provide some additional detail to the engineers if this is, in fact, a new problem.