I went to go to turn my camera off and the App had logged me out. When I went to login I got a “new login detected” email. It acted like my whole account was brand new. I have a subscription and had this account for a while now. My subscription is through Apple, it still shows it as active. But when…

I recommend you try this. I am guessing you are using an android phone. I suggest, you go into the app’s cache and clear all files/data. Then shut your phone completely down. And though this may be difficult borrow someone’s phone, wife, child, even nighbor/friend. Add the app and log on. My g…

Welcome to the Forum, @loveforruka ! :wave: If you were attempting this during yesterday’s service outage , then I was experiencing something similar: When I launched the app during that time, it presented me with the “Get Started” button and required me to authenticate as if I was using the app fo…

It was after the outage was fixed. What’s weird is I was using the app during the outage with no issues. Go figure :sweat_smile: It’s when I got home and connected to the wifi that all hell broke loose. I honestly blame Apple for this one. The account I made was not under my Apple ID. Which doesn’t …

@carverofchoice Ya know? Another idea could be that the “login - get started screen” could include a note that states: “If you are seeing this, and know you have a valid login account but are unable to access Wyze, we are possibly experiencing a service outage. Please try again later”

Yeah, there are probably a lot of ways to implement that fail-over logic. I think they should also implement a sort of button or short form on the status page that people can submit to let Wyze know if they are experiencing a connectivity issue. If they get enough abnormal reports from different sou…

Account is gone

Wyze App

Crease March 27, 2026, 10:11pm 5

That seems like a mess. I’m glad that you were able to get it figured out, and I appreciate your taking the time to post an update!

1 Like

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Account is gone

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