A word of encouragement

I wanted to take the time to write this message for those of you working in the Wyze QA and security teams. The truth is, I’ve never really been a huge fan of Wyze’s business model myself, though despite that I have for several years now begrudgingly continued to patronize your products and services for the sake of my less technically inclined spouse and family members. Therefore — and I’m well aware of how odd this may sound — it might be unexpected for you to hear that this recent security incident (which your team is still attempting to quell) has ironically won my personal favor and respect toward your organization and team members, and the services you provide.

As a former industrial food safety specialist and practitioner, trust me when I tell you that I understand exactly just how thankless a job some of you contend with on a daily basis, and especially in trying times like these. When you’re doing your jobs right (and, at times, even despite it) no one will ever know of you, and yet when the proverbial excrement inevitably hits the fan, regardless of fault you are the first to answer to the cries of outrage and betrayed expectations from all sides and parties. And while under such fire, I know well the breadth of the pressure and stress you endure can eventually become a suffocating weight upon your shoulders; yet despite that, your team didn’t shirk their responsibilities or attempt to shift blame or suppress the incident. Where many others might have sought to alleviate themselves from the burdens of reproach and scorn, your team communicated the incident details to everyone, affected or not, with an earnest candor and transparency, while demonstrating your intent and commitment to learning from and improve upon this entire ordeal with due diligence.

Throughout my former career, being somewhat foolishly idealistic, I often had a saying I was personally fond of preaching to my colleagues and acquaintances: “Quality means doing it right when no one is looking. You earn your value by chasing morality and practicing dignity.” Whether or not your team lives up to such a lofty ideal remains to be determined, but I have no doubt that you guys are on the right track. Thank you for all that you silently sacrifice and patiently endure day by day, audit by audit. When facing the endless surplus of difficult decisions to come, please remember that your diligence is appreciated and you are contributing to a better future for all involved.

Keep up the good work, and I look forward to continuing to support and be in your care!


Awesome post. As a new customer, it seems there are plenty of “squeaky wheels” that are legitimately pointed out in these forums. But it is good to be reminded of the positives and that actual people are involved. As a former software engineer as well as a customer, I’m appreciative of both sides of the coin.


Both/and! :+1:

I think their expressed idealism is genuine. And their commitment to open criticism, accountability and improvement is real.

They’ve pulled a few boners over the years, sure.

And they’ve ducked, pivoted and leaped pretty impressively, too.*

So this is fair, I think. A good assessment. :slight_smile:

* I.e., they made bold business decisions and reacted nimbly to changing events.