When my v4 camera is set to 2.5K, the Wyze Web Live image is very poor. Dropping to “HD” drastically improves the image on Wyze Web Live, but makes it worse on Apple devices. I have lots of download and upload bandwidth so that does not appear to be the issue, and since the 2.5K looks fantastic on my Apple devices it seems like Web Live cannot properly display 2.5K. Thoughts?
When you are viewing on your local devices, it is streaming directly over your wifi. Web view uses their servers and goes out to the internet and back in. If you have plenty of upload bandwidth, that shouldn’t be the issue, but maybe something with your router is interfering? Web view also uses different protocols and compression as far as I know.
When you are away from home, does the video look good on your phone at 2.5K? In that case it is also streaming via Wyze servers (but not quite the same as web view).
I wonder if it could be some sort of browser issue, do you have zoom set to 100%, and have you tried other browsers or PCs?
Obviously you can toggle it back to 2.5 on the phone, the event videos and SD card don’t care about that setting so switching it back and forth isn’t hurting anything. Actually the v4 is a bit touchy, it likes to change itself to 360P if you don’t exit the live view properly, so I’ve found myself having to switch it back to 2.5 from time to time, but again since it doesn’t affect the recordings, not a big deal.
If I remember correctly the Web View is HD only, so what you might be seeing is extra compression applied to your 2.5K stream.
If it isn’t capable of displaying 2.5K, in theory down sampling it should actually look slightly better than “native” HD. “Should” being the key word. I feel like web view is sort of a lower priority than the app itself.
In reality it shouldn’t be a big deal for them to just allow it to support 2.5K, especially since the stream size is the same as the older cams on HD. They added the 2.5K button but not the support for it 
Either that or they did add support but it is conflicting with browser or PC resolution settings. Even if you bring it up full screen, many people do not have 2.5K monitors, 1080P is still somewhat the norm, so maybe down sampling is actually the problem.
All just guesses and conjecture since I’m a freeloader and can’t see web view.
Both my monitors are 4K capable but I use them at 2560 x 1440 and the v4 looks awful at full screen in Web View. Not too bad at normal size though.
Does Mac have display scaling? Generally on Windows these days running the monitor at native resolution with scaling looks better than lower resolution. I still hate scaling but it has gotten a lot better in the MS world anyway. I’m wondering if these web view issues are related to one or both.
Yes they do but I don’t use it as it affects performance.
Yeah back when Windows just had “zoom” it totally killed graphics performance. Display scaling is much better (especially since Win 10). It must be hardware accelerated as the performance hit is negligible.
Doesn’t running 2.5k on a 4k monitor make stuff look blurry though? I’m assuming you’re not still using a CRT 
I mean I know the higher res monitors handle running lower res better than the old monitors but still seems like it would have an impact if it can’t map exactly 4 pixels to 1.
Well yeah but those are screen shots not how it looks on your actual monitor :). I’m guessing running 2.5K on a 4K looks a lot better than running 768 on a 1080 though (or in the really old days, 1024x768 on a 1280x1024). I remember I would shudder whenever I saw someone running like that on an LCD, so blurry. I remember even the good CRTs like the Sony Trinitrons were so perfectly focused to the grid that lower than native resolution suffered.
My main monitors are 24" 1080P and that is pretty much perfect for my also aging eyes. I could go a little higher res but 4k would be pushing it. 2.5k would probably be good next time I upgrade (don’t really have room to go bigger than 3x 24", at least not without going vertical and killing my neck).
But I also use my work laptop’s built in 14" 1080P screen for MS Teams, and also occasionally when I’m working on 4 things at once. That one is too small since it sits pretty far back on my desk, basically the same distance as the 24" ones. So I’ve got that one scaled to 125% and it looks good and has no noticeable impact on performance, even when dragging something from screen to screen, the transition is very smooth.
But for my main monitors I try to stick with ones where the native resolution fits my eyes’ abilities, probably just because I remember the time when “zoom” was so awful so any sort of scaling bugs me. Back in those days I would implore people to use large fonts and icons instead of zooming. Still took a hit but nowhere near as bad and didn’t have as many artifacts and issues. But I will say I’ve been very impressed with scaling since it was introduced. Like I said they must have worked with the major GPU manufacturers, including Intel onboard GPUs, as I’ve yet to see any real issues with it, and I know several people that use it (especially on our work laptops). Or maybe the GPUs always had the ability and MS just finally took advantage of it.
So far when I’m using my laptop when travelling (or my home one which is also 14" 1080p) at normal distance of around 2 feet, it is still fine, but at some point I’ll need to admit I need reading glasses. Between 40 and 45 seems to be when near sight really seems to degrade in my family. I make highly detailed diagrams for work and used to ignore the people saying the text was too small, now karma is biting me as I can’t read them well either anymore.
The Apple devices I referred to here were ipad and iphone, and they look great local to and remote from the camera. The web view is the same issue with both a Windows 10 and Mac. My monitors are 4K so not a monitor issue. I did see the one comment that HD was the highest res supported on the web view. If that is the case, then it’s bad down-scaling?
Sounds like a glitch with web view not handling that downscaling well for whatever reason, or perhaps it just hasn’t been fully updated to handle 2.5k yet (though the presence of the option and the fact that they’ve had 2.5k cams for a year or more now would seem like they should have accounted for it by now). Hopefully some others with 2.5K cams and a subscription can confirm if theirs works on 2.5k or not, but I haven’t seen it mentioned here before. Would expect others to have had the issue.
I’m assuming you’re using Safari on all the apple devices, what about Windows - Chrome or Edge probably? I think there were some complaints about issues with Firefox on Web View but that shouldn’t carry over to Safari.
When you first go into web view, does it default to HD or does it bring up whatever you last set the cam to?
Using the WYZE app on the ipad and iphone, chrome and safari on the mac. Chrome on the Windows box - Firefox has never worked well with the Web Live even dating back to the beta days. When I launch Web Live it uses whatever resolution I selected using the app. So if I set it with the app at 2.5K and then launch Web Live, it’s poor. If I set it to HD in the app and then launch Web Live, then it’s MUCH better. Of course on the phone 2.5K is much better.
Ah, I’m not familiar with web view, so you can’t actually change it in web view, it takes whatever you set it to in the app last?
Sort of strange as the SD card recordings don’t care what you set the resolution to, they always record at full res. I sort of assumed the web streams did too.
Just showing the real estate difference between two resolutions.
At the cottage I have two 24" set at 1080 as well and are perfect for me. At home I have two 28" and 2K it gives me perfect ratio. I get no blurring at all, mind you I have the antialiasing turned on as I hate jagged edges on fonts. Also it all comes down to the GPU and Apple has done pretty good job in that arena.
I’ve tried Chrome on the Mac and same Web View quality, no difference. I have Windows 7 on one of my Macs using Boot Camp partition and 20" monitor, and it behaves the same. As the OP stated, this is not monitor, machine or browser issue, it is Web View shortfall.
Do you have any 2.5 cams? Curious if you see the same issue as OP. If so it must be some glitch with the down sampling or their code, like the video player is told to only ever expect 1080 max and they never updated it or something.
Yes I do have a V4 and I just tested it. Changing the resolution on my camera doesn’t have an effect on Web View. Viewing at normal size the quality is pretty decent, as good as on my phone and iPad. Going full screen you can see the compression artifacts. I strongly believe that Web View is either SD or HD no matter the camera, just like group view is always 360 p. I took screen shots, probably you won’t see any difference.
Hm, that’s interesting that OP sees a difference when changing it in the app, having an impact on web view. Personally I would have assumed the app would have no impact on web view since it is a totally different connection/stream. But since I don’t have it, I can’t confirm.
I do recall thinking that web view was SD only but someone (don’t recall who) saved the image and it confirmed it was 1080P, or maybe even 2.5K. Of course that could just mean it was SD upscaled…
Web view has always seemed like more of a “backup plan” or “quick look when I don’t have access to the app” sort of thing to me.
From your screen shot it doesn’t look to be 360P at full screen, if your monitor is 2.5K (or really anything 1080 and up) that would look pretty bad. Perhaps it is 1080 or 2.5K and it is just lower bitrate than the app or additional compression is being done at the server side.
So I almost wonder if @tom7’s issue is somehow between the cam and wyze server, some weird setting glitch or something…
So I did some additional testing, from several locations. The poor image quality at 2.5K seems to be associated with having many cameras selected in web live, even if I’ve moved to full screen and am displaying only one. Since I have a 700 MB symmetrical connection at home and faster at my office, I’m guessing there is some throttling occurring on the WYZE side.
Hm, so you mean if you have one view showing multiple cams, then bring up just one cam full screen, you get that blurry effect? But if you eliminate that group view the full screen is clear?
If so then yeah it sounds like some sort of limitation on their end. I’d more suspect a bug than intentional throttling though. When you select multiple cams, it sets them to lower resolution (just like the app does when watching a cam group or the monitoring tab) and when you make it full screen, it is still at that resolution since it is still feeding that other view also…
Just guesswork on my part. Similar things have been seen with the v4 when viewed in a group, then switching to live view and having to bump the resolution back up to 2.5k. I’ve also seen it change to 360 if I’m in live view then switch to another app without closing live view first, when I go back it has switched to 360. That may or may not (probably not) be related to what you’re seeing in web view though.