My Wyze Video Doorbell Pro has a sensor problem as the image has a purple tint/hue. Wyze has asked me all the troubleshooting questions and I’ve toggled all the different settings to no avail, so they will ship out a replacement unit in a few days.
I’m just wondering how their replacement process works and if I’ll receive a whole new unit as if purchased retail again or a replacement for the doorbell itself only. Either way is fine but I really don’t want to remove the mounts, so I just want to know in advance if I’m able to only send back the doorbell since that’s what is defective. Even if I have to send back the other new/replacement components, that’s fine, but I want to anticipate this ahead of time. Does anyone have experience with this scenario? Thank you!
