Welcome to the Forum, @matth! 
I just tried this again and was successful (I’m using the latest v2.5x production version of the Wyze app on Android with a Scale S). The e-mail message with the attached spreadsheet came from “Wyze Scale Center” <wyzescale@wyze.com>. I wouldn’t think that whitelisting the address would be necessary, and if you’re confident that your e-mail address is accurate, then I think this would be my next course of action:
- Reproduce the issue.
- Immediately after that, submit a log. This should generate a confirmation e-mail message to you. (If it doesn’t then it may indicate a problem with the e-mail address associated with your account.)
- Follow the advice in the log submission confirmation e-mail and create a Support ticket, otherwise the engineers may not have a problem subscription to associate with the log (they reportedly receive A LOT of logs, and it’s difficult for them to take action without a relevant ticket or other reference).
@Hersir, I’ll give ya another example of the “silly”:
There’s clearly room for improvement with this feature.