Just purchased the new outdoor Wyze Cam and after 24 hrs it stopped working and no indication that its powered on. Tried all steps to recycle the power with no hope!
Any suggestions please?
Thx in advance.
Request a warranty replacement
Welcome to the Wyze community @Loay!
Just to confirm, are you talking about the Wyze Cam Outdoor(battery powered) or the Wyze cam V3 (plugged-in)?
I would try flashing the firmware:
If that doesn’t work, you may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646
Or online: Wyze.com/support
WEEKDAY HOURS:
Monday - Friday 4 AM – 8 PM PT
WEEKEND HOURS
Saturday 8 AM – 4 PM PT
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Hi @ Brlpage,
Yes, I am referring to the battery powered Cam.
I tried flashing the firmware by following all instructions, however cam isn’t responding at all and no visible leds flashing; it looks dead to me.
Unfortunately, I am living outside US and won’t be able to return back the product and was hoping to get support from Wyze but they aren’t responding!
I have found it’s best to call support. Are you able to do this?
Also, Wyze doesn’t currently ship outside of the U.S. so you’ll need a U.S. address to ship a replacement(if support sends one).
Thanks for your follow up @ Brlepage.
I managed to contact support via email, hopefully they can actually support.
Will keep the thread updates regardless if my issue is resolved or not.
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Did you ever get your problem resolved? I’m having a similar issue
Not at all.
All troubleshooting came to dead end.
Wyze support team just replaced the Cam,