Did you ever get an answer from Wyze? I have the same issue, all zeros. It occurred after I changed the batteries in the lock and keypad. The batteries were not dead and the lock and keypad still functional it was just that the batteries were just showing low in the app. I have a support ticket in with Wyze and they sent me a wifi test app that I ran and sent back the link to Wyze a week ago. Still no answer. The Gateway, lock, and keypad up till now have been flawless.
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