I know we started one of these elsewhere at one point, but they have blended together. Using AI I was able to populate this list which upon review appears for the most part pretty steadfast. It’s not a guarantee but it’s a darn good place to start if you run into a code
#errorcodes
Wyze error codes are primarily related to connectivity issues. Here is a list of common Wyze error codes, their causes, and possible solutions.
Note: If you encounter an error code not on this list, or the suggested solutions don’t work, it’s best to contact Wyze customer support. Often, force-closing the Wyze app and power-cycling the device are the first and most effective steps to take for any error.
Common Error Codes and Solutions
| Error Code | Cause | Possible Solutions |
|—|—|—|
| -90 / 90 | Device is offline or not connected to the server. This is a very common error. | 1. Check internet connection: Ensure your Wi-Fi is working and stable. 2. Power cycle the camera: Unplug the camera, wait 30 seconds, and plug it back in. 3. Check camera’s LED status: A flashing yellow/blue light or a flashing blue light may indicate a connection issue that requires a power cycle. 4. Check for firmware corruption: Make sure your camera’s firmware is up to date. |
| -42 / 42 | Failed to set up a connection. This is a vague error but points to a network issue. | 1. Try a different network: Connect your mobile device to a different Wi-Fi network or use cellular data. 2. Power cycle the camera: Unplug and re-plug the camera. |
| -60 / 60 | Cannot connect to the server. Your camera is having trouble communicating with Wyze’s servers. | 1. Check internet connection: Make sure your internet is stable. 2. Check Wyze’s service status: There might be an ongoing server outage. You can check the Wyze Service Status page for known issues. |
| -41 | Network is unreachable. The camera cannot find or connect to the network. | 1. Check network settings: Verify your network settings and ensure the camera is connected to the correct Wi-Fi network. 2. Check your router: Restart your router to see if it resolves the issue. |
| -20011 / 20011 | Connection has timed out. The camera tried to connect but took too long. | 1. Try again: The issue might be temporary. 2. Check your internet connection: A slow or unstable internet connection can cause timeouts. |
| -20002 | Maximum number of channels reached. This can happen when too many devices are trying to connect at once. | 1. Force close the app: Close the Wyze app completely and reopen it. 2. Reconnect to Wi-Fi: Disconnect your mobile device from your Wi-Fi and reconnect. 3. Try another network: Connect your mobile device to a different network or use cellular data. |
| -20010 / 20010 | Invalid session channel. | 1. Force close the Wyze app: Close the app and reopen it. 2. Power cycle the camera: Unplug the camera and plug it back in. |
| -20027 | Channel is being used by other devices. | 1. Power cycle the camera: Unplug the camera and plug it back in. 2. Factory reset: If the issue persists, a factory reset of the camera may be necessary. |
| -10003.7 / 10003 | Authentication failure. | 1. Try again: This can sometimes be a temporary issue. 2. Restart camera and app: Restart both the camera and the Wyze app. |
| 10001.2 | Camera is being upgraded. | Wait 5 minutes for the firmware update to complete, then try again. If the camera has a solid blue light but is offline, power-cycling the camera may help. |
| 27 | A client stops connecting to a device. (Primarily on iOS). | 1. Reconnect in the app: Try to reconnect to the camera within the Wyze app. 2. Restart the app: Close the app completely and reopen it. 3. Try a different network: Connect your mobile device to a different network or use cellular data. |
| 3001 | Failed to play an event video from the cloud. | 1. Log out and log back in: Log out of your Wyze app and then log back in. 2. Power cycle the camera: Unplug the camera for at least a minute and then plug it back in. 3. Check for firmware updates: An outdated firmware version can sometimes cause this. |
| 04 | Error when viewing an event video (often linked to the Cam Plus ad space on Android). | Wyze has acknowledged this as a bug. Check for an app update, as they may have released a fix. You can also try to avoid swiping over the Cam Plus ad to see if that prevents the error. |