Thank you for the clarity and transparency. It means a lot, thanks for taking the time.
Thanks WyzeFrederik. Based on what he said I set my camera resolution to 360p and tried it on my nest hub. It worked A LOT better. On average took about 10 seconds to start streaming with a 12 second delay. If anyone just needs it to stream to their nest hub this might be an option. It still wasnāt perfect but could be usable.
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This worked for me too, I think I will do this for when I really need it for now, but thatās not often. Thanks for the tip.
Yes, changing to video resolution 360P also worked for me, but it still took a LONG time for the stream to appear.
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We know Wyze didnāt invent the Google sticker. But, if Wyze didnt decide to place the Google sticker in the advertisement, who did? Is Wyze claiming that their advertisements are being hacked and a rogue competitor is nefariously placing Google stickers where they are not meant to be placed?
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I have 13 Google Chromecasts that would like to disagree with this statement. None of my 5 Wyze cameras will stream to any of my streamable displays. I have 13 Chromecasts, 1 Nest Hub Max, 1 Nest Hub, and 1 Lenovo Smart Display. All of my other cameras( Nest, Yi, and Kasa) do stream to all of these devices almost instantly. I will also say that the Google Assistant thinks it is streaming the Wyze feed. When asked to stream Wyze camera X to display Y, the Assistant replies with āOk streaming camera X to display Yā.
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You started to have significant issues a lot earlier than April.
So where does it leave us? After numerous support calls to numerous Wyze wizards, numerous chat sessions with numerous Wyze Wizards, none of them even claimed to know that this issue even existed let alone that it has been an ongoing problem for 18 months. If I had a nickel for every time I was asked to factory reset one of my cameras to fix this issue, I would have about 78 cents. And like I have said before, to make a claim that you know will attract potential customers is called good business. To make that same claim knowing it to be false is not only bad business, it is illegalā¦do better.
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Finally, works? NOT. Iām so tired of Wyze acting like a start-up. When they are releasing all types of products and they canāt figure out the bugs on the cameras. Wyze is cheap, their cameras are from Alibaba.com, they didnāt even design them, so Iām not that surprised.
But seriously, I was happy to support Waze because of the low prices. But when I move out of this apartment and get a house I am not going to use Wyze. Itās simply wrong to tell people something works when it doesnāt, or halfway worksā¦
I think many people on this thread are blindsided by WYZE start-up appearance, Wyze is a few years old now, and like I said they didnāt even make the cameras. So why is the software is hard to get working? I respect Wyze and its transparency. However, saying it āwas not our choice to put works with google on our packagingā is a poor excuse to blame another company. In my opinion, they have been selling all types of unrelated items, so either they are too focused on whatās next, or they are making more money from other products to even care.
I convinced my parents to invest in wyze for their own home, they spent $500 on everything, just to find out it doesnāt work as advertised? There is no excuse, wyze is not a toddler, their catalog is huge. So it really confuses me why people defend this company instead of demanding the features that are on the box, it might not be trivial to fix this issue with google but thatās still not an excuse.
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You forgot to Mention if You have Alexa
switch to 320 resolution they will stream that way
Iām using google home hub. Iāve seen some people switch to a lower res, but I think it should work perfectly fine at 1080p because it doesnāt disclaim otherwise.
I donāt have time to keep arguing.
But we have more customers for which the integration is working. The badge was granted by Google, they donāt distribute it just like that and they pull it when they see systematic failure. Itās not the case. I canāt tell you about the discussion but they are working very closely with us on trying to solve that problem as soon as possible. We are also making some significant changes to improve the latency of the streaming and have a stronger control of the technical stack and not have to involve 5 different companies each and every time we have an issue.
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āI donāt have time to keep arguing.ā
Wow, talk about systemic failure. Wyze customer service deserves to have their āWe listen to our customers and treat them with respectā badge pulled by the Customer Retention authority.
Fred, I hope you arenāt the normal customer-facing representative of Wyzeā¦ They soon wouldnāt need that position for the lack of customers needing facing.
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Oh my god. Iāve never heard a employee say āI donāt have time to keep arguing.ā Yeah Iām definitely done with Wyze. Thatās [bad] customer service Fedrick. How about to listen to your customers.
MOD NOTE: Post edited to conform to the Community Guidelines.
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For the last time, technical issues donāt get resolved faster dependant on how [upset] you are, nor due to your hurt feelings over how you feel you were misinformed. Some technical issues donāt have clear paths to quick resolution, and the more you complain with a stern tone, the less wyze is going to want to converse with us on here. [deleted] take the time to learn about why itās taking so long, wyze has explained it numerous times, or if you donāt care to learn then at least be polite and understand that the issue isnāt going to be resolved on your preferred schedule. To anyone who understands the technicalities of the situation, your complaints [deleted] arenāt helping the situation at all. If youāre done with wyze, then goodbye.
MOD NOTE: Post edited to conform to the Community Guidelines.
This is just so funny. Actually Iām very entitled to get what I pay for. If youāre OK with giving your money to a company that takes months to fix an issue [deleted]
This is so surprising to me, They donāt have an email that I could voice my concerns that way, I have to do it publicly here. Thereās no question Iām upset, but originally I was upset because it says it does something but it doesnāt, now Iām even more upset because of the disrespect.
I have waited months for a feature that shouldāve been there to begin with and now itās here, half ass.
I donāt care if itās googleās fault because I didnāt buy it from Google. If they are having such an issue they need to bring in legal assistance.
IM A CUSTOMER NOT AN INVESTOR.
Itās also ridiculous to assume customers are going to read through 700 comments in order to get the picture. Still, doesnāt change the fact that everyone is entitled to the features they pay for. I found Fedrickās response disrespectful, I get where heās coming from however he should hold his tongue when it comes to customers. I have provided this company HUNDREDS of dollars, and I have been by there side maybe longer than you have.
They should be treating disgruntled customers with respect and value.
We are the reason Wyze is successful, I am the person that recommends WYZE cameras and products. But no I am not loyal to any brand, because Iām not mindless.
MOD NOTE: Post edited to conform to the Community Guidelines.
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MODERATOR NOTE:
This forum is primarily a user to user community. To communicate directly with Wyze, contact Customer Support (206) 339-9646 Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT or use this link to electronically submit a Support Request. In the Wyze App, tap Account > Help & Feedback > Support.
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Easy thereā¦fanboi2005 is gonna get you. His wrath is omnipotent. His knowledge of WebRTC and Wyze internal workings is beyond reproach. How dare you want Wyze to abide by federal and state law?
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I tried the 360 trick. It did actually end up at least showing up on some of my devices. It took about 30 seconds to show up and then it would only show one frame every 10 seconds. I guess in these times of Wyze not having time to argue, we gotta take what we can get.
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Yeah right. I appreciate your response. I remember a few months ago I contacted Wyze customer service about another issue. The customer service agent couldnāt spell or use correct grammar, and I had to contact them three separate times to get my issue fixed.
I must say I was expecting a more wholesome company when I first started with them.
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Just wait another year
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Hi everyone,
I apologize for that and will chat with Frederik about better ways to engage with our community. Looks like that would have been a better time for him to disengage than to reply and we are sorry for how that response made folks feel. We understand that this has been a frustrating and long-term problem and we look forward to being able to resolve it for everyone.
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