@Frederik thank you for the level of detail - this is awesome information and really helps the community know what’s going on!
I think WebRTC is a good thing, but that really wouldn’t address the transcoding aspect as it’s just the transport protocol. Have you guys looked into the Session Description Protocol (SDP) message to specify the video profile? I’m assuming yes, but if the wrong profile information is being found, it can cause corruption issues like I’ve seen - check out this post ( Fix blank or corrupted video caused by a bad SDP message): Fix RTSP between IP cameras and Wowza Video
I know you’ve probably dug in here already but it never hurts to validate. When I try to cast it acts exactly like a content header issue or decoding issue. It connects to the Chromecast but shows 12 second video increments (almost like the stream isn’t being set to an infinite stream which is a VOD feature of the casting library). Video is corrupted…maybe these devices only support H.264 baseline 3.1 instead of a higher baseline for VOD streams?
I used to have the issue where all it did was buffer, I tried unlinking camera, uninstalling from phone, etc. When I re-set up everything, now it says “Stream is unavailable from XXXXX room.” I don’t even get the chance for it to buffer. It has done this for well over 3 weeks now, with the most recent being a few minutes ago. 1/19/2020 @ 5:10 p.m. CST.
Any help as to how I can get back to buffering being my only issue? That way I can at least be on the same page as all the others on here?
Starting to get really frustrated and regret this purchase. I want it to work, but I don’t have much confidence in this right now.
We’re sorry that you’re having that experience and we’re working on figuring out how to fix it. It sounds like you’ve already taken the actions that I could recommend at this point. We’ll fix this as soon as we can.
Someway Somehow, now its working 2 out of 3 times… and 2 out of 3 times takes around 30 sec to display and 2 out of 3 stops the streaming or just start buffering
Hello @UserCustomerGwen … same behavior here as I’ve previously reported with my v2 cams and Chromecast dongle. Took about 30 seconds before Live stream appeared on my TV, perfectly stable stream for 2 1/2 minutes, then the buffering starts (stream freezes at this point). Had to issue a “Stop” via Google Assistant to terminate.
I can understand you have to deal with a multiple third party but … I can’t believe how it’s so long to be able to have a fix, as many customers here I had brough a google nest home and a wyze cam to be able to see the cam from my nest hub since … to me it’s just USELESS, I can’t believe why a business as yours does not have process the tests required before to affirm the google nest hub is fully functionnal with the Wyze cam we waiting since maybe 1 month a fix (Correction more than 1 month … !!!)
It’s just a nightmare and i’m really disapointed how you guys deal with this problem no product exchange offered or any others promotion to try to keep your loyal customers when they have purchase your product and he just DOES NOT WORK PROPERLY !!
You can just return or sell the camera and buy another. Your problem would be solved. No one camera brand is perfect, nor the company. Wyze is not the only brand that may take weeks to months to fix certain issues. Google and Apple come to mind.
Anyone realize the issues started occuring when Google opened the option for Nest owners to migrate their account to a Google account? It worked great until this happened last fall.
Thanks for the updates, everyone. I’ll report back. Sounds like it’s slightly improved (though not resolved) for a couple of people but not improved at all for others. We’re continuing to work on this and we apologize for the experience folks are having in the meantime.
Google nest door bell works perfectly . Other cameras don’t advertise it is is Google compatible. If you advertise it is google compatible then make it work as advertised otherwise it is false advertising to get more sales and it is illegal .
Are you working for wyze ? because you seem to be the only one here to think it’s normal … with your kinds of answers are you willing to buy my cam as a brand new one at the same price paid 2 month ago ? Because no one want a defect product at the full price without any compensations or fix … so cmon if you are willing just give us your address and i’m sure me and the others customers will be able to full a skid of defect wyze cam…
I couldn’t agree more. I own 6 cams (4 V2 mounted outside and 2 pan cams inside)
None of them work with the Nest Hub that I specifically bought to view these streams from my kitchen. It was advertised that this streaming would work which is why I bought it. Snide comments about changing cams aren’t helpful and are in fact ridiculous. I strongly suspect that this isn’t really working for anyone (at least not consistently). WYZE needs to fix this problem which is now going on forever…