Wyze Cam Pan resetting to default position

Cameras
,
1

I really wish I could contact support directly with this but doesn’t seem to be a way. Only an automated system or ask the community.

My Cam Pan keeps resetting to the default location. I adjust the view with the apps and then after a few seconds, it will return to the default view. I’ve checked all the settings, and updated the firmeware. Nothing seems to fix it.

2

Welcome to the Wyze community @jcarson!

Wyze customer support is also available by phone: 1 (844) 999-3226 or (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

Is the detection zone or pan scan enabled?
Both will cause the camera to move back to a set position.

2 Likes
3

Neither of them are enabled, I checked and then enabled them, and disabled them again just to be sure.

4

Have you tried power cycling the camera(unplug and plug it back in)?
If that doesn’t work try a factory reset.
https://support.wyzecam.com/hc/en-us/search/click?data=BAh7CjoHaWRsKwjYDIfTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiXmh0dHBzOi8vc3VwcG9ydC53eXplY2FtLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8zNjAwMzExMjg3OTItSG93LXRvLXBvd2VyLWN5Y2xlLXRoZS1jYW1lcmEtBjsHVDoOc2VhcmNoX2lkSSIpNmFjNjk5NDEtNGJlOC00NGNlLWE3NjMtMjJiZTg3YmVlMjI2BjsHRjoJcmFua2kH--0a3250fff853df9ce506880a31bf86e2e156ec31

1 Like
5

Create a single waypoint for where you want your “home” to be, then it’ll snap back to that point after use.

3 Likes