Wyze Cam Pan Update

You’re welcome! Sorry I couldn’t solve your problem here. Thank you for your patience! :slight_smile:

Hi Gwendolyn,

Can you tell me if this pertains to the lack of apparent recorded footage for playback on firmwares later than v4.10.3.40? Or is this something else?

My cam pans have had considerable trouble with next to nothing recorded for playback whenever I go beyond the .40 firmware. Hope that you’re saying this has been addressed in .60 ?


I can’t say for sure… If that doesn’t resolve with the .60 firmware, please contact our customer support using this form so that we can look into it for you!

Submit a request – Wyze

Sorry to hear about the recording trouble. :frowning:

Thanks, but I’ve got several tickets open and have shared profusely already. Just wondering if you have anything a little more specific about this firmware release. I really dig y’all and wyze in general, but that’s a pretty vague description above… :wink:

Can you elaborate as to whether the “event videos” issue addressed is in regard to recording, playback, or something else?

This was an issue that seemed to only affect cameras that hadn’t been previously updated. We fixed that issue on our end and then sent out an upgrade so people could access the fix. “Event videos” only refers to the 12-second videos in the Events tab. So my bet is that it’s not fixing the problem that you’re running into but I don’t know enough about yours to say that for certain.

Roger that. This sounds like its related only to those 12sec alerts in the Events section of the app as you mentioned.

I’ve described & observed something different when I go beyond the .40 firmware in this thread:

Do you know offhand if the .40 firmware supports wyze sense? Thanks so much for the clarification btw!

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Sorry, secondary_2g. I hope we figure out what’s going wrong with your recording soon!

So if this update doesn’t fix the sound issue, when should we expect it to be fixed? Thank you in advance!


How can I force my Pan to pick up the update? My device is on .55 and has been since the push of the update.

55 is beta So you probably have to downgrade to Public 40 or 50 first
If you want public Updates pushed to you , You have to Leave the beta Program Temporarily, If you don’t leave the only Updates you will get will be beta.
First Try leaving the Beta program and see if 60 Gets pushed to you

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Gah. Okay.

Hi, I updated to .50 motion capture didn’t work. Downgraded to.40. Motion capture worked. As others did, I updated to .50. Motion capture still working. Then I got a notification to update to .60. Event recording works. But Motion capture is now broken. I will start a support ticket.

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What do you define as “Motion capture”. Do you mean “Motion detection”?

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Might mean , Motion tagging Or maybe motion tracking :thinking:

Yes, wrong choice of words. Motion tracking.
I guess what I really want to do is Event recording to the SD card. That works with.40 but not working with .60.

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Yeah, definitely send in a support ticket joebauer49. We apologize for the trouble and would love to take a look!

@DeanSmith, we’ll probably be sending out another beta update in the next week if you want to wait on flashing it. But flashing will be a faster fix. Sorry for the inconvenience!

@graywolfhd, I’m sorry, I don’t have that estimate. Have you sent information about the audio issue to @ArthurH?

@WyzeGwendolyn, it might not be a firmware problem. I turned off the camera via the app. Removed the SD card and used my laptop (MacBook Air) to read the card. It reads ok. But I cannot write to it. It says it is write protected. The card will Not format in the camera either.
I did try the SD formator software to reformat the SD card. Same thing. Card is write protected.
Now I have a damaged 16 gb SD card from Patriot.

Aww… That stinks and I’m sorry to hear that. :frowning:

Do a Google search for
How to remove write protection on micro sd card

Funny, I just updated my Pan and it shows… .55 not .60 !!?
What’s that?