I am deeply disappointed with the current state of the Wyze app, particularly the 3.0.0 (519) release. It is evident that the app was inadequately tested under realistic conditions involving a substantial number of devices. Here are the issues I have encountered:
The UX appearance and design is nice but the impact on the app for devices trying to connect is crippling. It is too much and overwhelms the app.
- Device and Environment Details:
- Device: Samsung Note 20 Ultra 5G (Android)
- Network Setup: Wyze products are connected to a business-class, dedicated hardware wireless access point, capable of supporting up to 128 simultaneous users.
Products Owned
- 12 active cameras Gen 3 & 4 (Stationary/Pan) a couple older Gen 2
- 6 inactive cameras
- 4 Electrical Power Outlets
- 2 Air Purifiers with Smoke filters option
- 1 Thermostat
App Functionality Issues:
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Camera Connectivity Problems:
- Frequent difficulties connecting to cameras, particularly on the favorites page. It is hanging and even when you try to click on a camera to drill into it, it hangs most of the time. This forces you to exit the app, empty the cache, stop the app and try again only to end up stopping and starting is. Also, the loading live stream either hangs or does not progress the clock on the display. Then it plays catch up. You can clearly see the clocks not progressing constantly.
- This issue required me to have to limit favorites to 5 cameras out of 11 previously viewable.
- Issues persist even after clearing the app cache and restarting the app.
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Live Feed Problems:
- The live feed overwhelms the app, causing delays and connectivity issues.
- An option to disable the live feed and show only the last thumbnail would mitigate this problem.
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Device Response Delays:
- Wyze wall power outlets exhibit significant delays when switching on or off.
- Air purifiers are inconsistently displayed as offline despite being online.
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Group Functionality Issues:
- Groups of cameras hang or fail to load properly, disrupting camera access.
- This longstanding issue, present for 5 years, remains unresolved, leading to discontinuation of group use in previous app versions.
-
Order and Organization Problems:
- The order of devices on the devices page frequently resets to an old, undesirable arrangement.
- This disrupts the ability to monitor specific areas or follow individuals moving through property in a logical sequence.
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Concerns Regarding Development Oversight:
- It is my belief that the product manager may only manage 2-5 products, if that, and thus may not fully understand the issues experienced by users with larger setups.
- The release of the 3.0 app version suggests a lack of awareness or consideration for users managing more than 5 devices. This oversight indicates a serious lapse in quality control and user experience considerations.
- **Suggested Improvements:
- Provide access to the 2.5 APK installer to immediately address these issues while you work on the REAL 3.0 performance issues.
- Implement an option to disable the live feed to reduce app strain.
- Enhance app stability and connectivity, especially for users managing multiple devices.
- Address issues causing devices to display as offline or respond with delays.
- Resolve persistent group loading issues and improve device order management on the devices page.
**
It is crucial that these issues are addressed promptly.
The current state of the app undermines its reliability and the effectiveness of the security solution it is intended to provide.
The decision to release this version of the app, given these significant shortcomings, warrants serious review and accountability.
Many are seriously and deeply invested in your product portfolio, which I might add is also being pitched as a security monitoring solution. Need I say more?
“If I had to rely on when needed this in a time of a security crisis, I could not consider this reliable”
Wyze could become culpable and responsible for something much more serious than just not being able to connect to a device, preventing visibility to view a REAL THREAT.
*** I WANT TO LIKE THIS PRODUCT AND I AM REALLY TRYING TO, BUT YOU ARE MAKING IT VERY HARD TO DO SO.**
*** PLEASE FIX THESE PROBLEMS ASAP!**