Why was Android hardware decoding removed?

I don’t need a personalized reply, but I am adding my name to the list of affected users. I do have an older android phone, but it is a high-end older phone and meets the hardware/software requirements for the Wyze app. It worked perfectly fine with version 2.4.82 and previous. However, now I am unable to reliably view my live-feeds, for which I need to maintain a constant live connection, or else I need to find a different product. It seems to me that many customers might want to use an older device they have on-hand in order to view their camera feeds, as opposed to using their daily phones. So the app really should strive to remain compatible with older specs as much as possible, and if necessary, make new features that rely on updated hardware specs optional. Thanks for the work you’re doing to resolve the issue. I can wait a little longer since I know that it is capable of working with prior versions of the app. However, I suspect that people who are buying wyze cams for the first time and trying them out on slightly older hardware are going to return their products, as I would have done if I were buying for the first time today.

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I too and experiencing the same 24 second delay on my Wyze Cam Pan. This all started after Firmware update to version 4.9.4.108 and app version 2.5.30. I’m running Android Version 8.1.0

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If the code in the library was written correctly, it would automatically enable hardware decoding when the device supports it, and automatically turn it off when the device does not support it.

It sounds like the library code is not doing that.

Not much Wyze can do about it.

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Since the latest “update” the app has become useless.

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My problems are identical to yours. Same firmware rev and same software rev. Prior to that the app was almost perfect.

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Please see the following thread:

I have rolled back to the previous App Version, and all of my issues are now gone.

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Is there an official way to download older app version APKs or at least official checksum of the APK? Would prefer to not have to depend on a third-party site.

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Here is the post with an official link from a WYZE employee

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I was about to share the link to the APK here but Jason beat me to it! Thank you for the feedback, everyone. We’re evaluating different solutions for this and have made the previous APK available in the meantime.

https://support.wyzecam.com/hc/en-us/articles/360009818512-Android-Wyze-App

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Not everyone has a new $1000.00 phone. If venture a guess that people who buy wyze Cam are cost conscious and don’t upgrade every 6 months, so having hardware decoding makes sense for us value seekers, who likely are the majority of your customers, otherwise we’d be in the Arlo forums with money to burn.

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Thanks for the link … It’s working great again.

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How does one install the apk file after downloading? Don’t see instructions?

Good morning, What is the process for installing the down loaded file? Thank you.

@securitycamguy @TWEISAND Instructions for installing the APK download can be found in the link below:

Follow the 8 steps in this how to guide.

APK Installation Step by Step

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Great info. THANK YOU VERY MUCH!!!

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You’re welcome! Hope it works out for you. :slightly_smiling_face:

Just did it. Seems to be working fine. Thanks again.

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Thanks…I get that part of it but how do the cameras get updated? The phone app updates all the cameras automatically?

The camera firmware is separate from the app updates. Yes, the phone will update the app automatically so to prevent it from updating the app again to the new version, you will have to turn off auto updates. It’s about the only solution at the moment. Please read my other post on this topic below:

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Just to add to what @StopICU33 said, the firmware for the camera is not the worry, you can let those update, keep the app from updating until the issue is resolved

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