Why am I not getting notifications of replies to my threads?

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1

Why am I not getting notifications of replies to my threads? I have checked all of my settings three times and as far as I can tell, I have all the right settings on for notifications. Even my threads indicate that I am set to receive notifications but it is not happening. Help! And thanks!

2

Hi @graywoulf. Are you referring to email notifications, or notifications on the forum itself?

3

Thanks for the reply and I am referring to email notifications.

4

I got into that mode once. If it is happening on a single post, then look at the bottom of the screen, just above “Suggested Topics”. Does that button say “Watching”, or “Muted”?

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It says “Watching”. and this “You will receive notifications because you created this topic.” as well.

6

You can also mute at the group level. If you go to the following link, and look just above “+ New Topic”, is that muted (an ‘x’ in a circle).

https://forums.wyze.com/c/ask-the-community

7

No, it is not muted. It is in the “Normal” mode.

8

Just curious while I’m checking into your email notification settings, are the notifications possibly going to your email’s spam folder?

9

My junk folder is empty. This is a big mystery to me.

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@DreadPirateRush, I have tried every setting within the settings on this forum and I still have yet to receive one email notification for replies to my posts and threads. I know that my email address is right and there has not been any notifications sent to my junk mail folder. Please help me figure this out. I think I am being rude to those who answer my posts by not responding in a timely manner.

11

Go to your preferences then emails

Send me an email when someone quotes me, replies to my post, mentions my @username, or invites me to a topic
Set this to Always

you must also save changes at the bottom of page

12

Thanks for your information but all of those setting were and have been set just as you instructed and always saved as well.

13

I apologize for the late reply. I have contacted forum admins to possibly figure out what is going on with your account.

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14

Thank you very much.:+1:

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15

Well, he did ping me. But I’m sorry to say that I also don’t know why you’re not getting notifications. Your settings look right to me, too! :thinking: