OK, “Mr. Moderator”, I’m on a layover between flights, so I have the time, and will address the concerns you SHOULD have had about this thread.
Regardless of tone, inserting oneself into a mundane report of a bug or malfunction and flatly stating that the exact symptoms reported are fictional is insulting to the person who reported the problem. It adds zero value, as it merely nays-says the specific of the reported problem. Let’s review the specifics of the offending comments, shall we?
The Wyze App NEVER FORCES you to update firmware
Never? Really? How could anyone but a Wyze employee make such a claim? And in all caps, too?
…no one has ever reported an update causing a wipe of the SD card…
Again, “never”? How is this forum participant all-knowing and all-seeing? And even if it has “never” been reported before, should the person who experienced the problem simply “go away”, or is it just possible that the brand-new firmware revision might have (gasp!) a bug? It should seem obvious to even the casual observer that flat statements about the past are unhelpful when talking about new software, firmware, or releases of services.
…cloud storage is totally unrelated to the camera storage. Nothing you do to the camera would affect the cloud storage…
This claim is flatly contradicting the basic problem reported, and it is made without any first-hand knowledge of either the cloud storage scheme or the process of the upgrade at issue. And again, the use of the term “nothing you do” is presumptuous, in that it phrases a mere opinion as an absolute fact.
the camera was disassociated with of the account.
This is yet another flatly-stated claim that is known to be false, unless the reporter (me) is a liar or a complete incompetent. It presumes to diagnose the entire problem, and tells the reporter to “go away”, that there is no problem to address here. To re-associate, one would have to hold one’s phone or tablet in front of the camera lens, and this is impossible for a camera that is only accessible via an extension ladder.
the cloud storage (which is on Amazon AWS) is accessed exclusively on the Wyze App on your phone. There is no other way to access it.
This is also a flat statement known to be wrong on its face - there is certainly a backup facility for the customer data, and there is an administrative front end tp manage it all. AWS “blobs” (binary large objects) such as video, certainly can be encrypted, but the encrypted data can easily be restored from backup without any messing about with decryption keys, as an encrypted blob is still a blob, and thereby, an object to be backed up and restored.
The overall tenor of the post was openly hostile and very personally insulting, yet it raised no flags, as it was a series of flat statements, made in contradiction to common-sense facts that should be well known. As a moderator in a forum about a product, the goal should be to not discourage reports of issues with new releases of firmware or software, and not to insult those who take time out of their day to report them, but instead, to encourage more detail so that problems can be quickly reported to the user community and the vendor.
To summarize, in this thread, you can see nothing BUT nay-saying in reply to a very specific and detailed report, and you can see several attempts to politely respond to such nay-saying and general disparagement.
Think about it - what will people learn from this? They will learn that there is no “community” here, no help to be gained, only insults and contradiction from self-appointed gate-keepers, who are no more well-informed than person with the question.
To summarize the summary, the bullying is a bit much, and should be reined in.
To further summarize the summary, tone is irrelevant when people are being called liars/crazy/incompetent via the use of flat contradictions to a problem report without any actual supporting facts or evidence.
There is absolutely nothing in this post that needs to be “”. Have a discussion, don’t censor a cold and dispassionate assessment of the facts.
