This problem was reported last year but I’ve still got the same problem when zooming (2 finger spread) in the floor plan it snaps to the left portion and locks there. It makes it impossible to set no-go zones on the right side of a floor map. I’m using 3.9.1 (1)

Robot Vacuum App — Map Snaps to the Right on Zoom Shortest version. I don’t know which app update started it, but whenever I try to pinch out to zoom, it snaps the map to the right, and I can’t drag it back to the left. Things I’ve tried: Remap Login and out of the map Uninstall and reinstall app …

Welcome to the Forum, @Ayjay ! :waving_hand: I don’t use iOS or Robot Vacuum, but I’ve asked some other volunteers to provide some input, because I think this may be a real issue, especially since other users are reporting it. @BigTex2010 , thanks for the link to the older topic! :+1: If both of …

I’m going to add this since I found it today. The app isn’t even saving no-go zones anymore. After having the issue of the zoom/snap, I just left it zoomed out to add my zones as best I could. Ran the schedule, and of course, it got stuck where it always did because the no-go zone wasn’t saved.

Did you log that as requested above? If so, then could you share that here?

I sent Wyze a message on Facebook, and they said they opened a new ticket. Haven’t heard back from the support team yet.

I don’t use Facebook. The only way I’m aware of to create a Support ticket is through the official Help Center . I tend to use the e-mail method, which means I have to tell the chatbot create ticket to get the form for entering my details.

If I don’t hear back from them in the next day or so, I’ll go that route. They were responsive when I very first was reporting the zoom in and snap issue, so I don’t expect it to take long.

Hello Crease, Sorry for the delay in getting this to you. Log ID: 2184896 Wyze app: 3.10.0 (9) iPhone 15 Pro Max iOS: 26.2.1

I am having the same issue as well on iphone

When setting No-go zones: the map zoom snaps to left

Wyze App

BigTex2010 January 8, 2026, 4:59am 2

Older post

https://forums.wyze.com/t/room-customization-crash-ios-beta-3-5/329049?u=bigtex2010

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When setting No-go zones: the map zoom snaps to left

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