Vacuum & cam V3 preorder question/confusion

I preordered a vacuum in November and was told I would receive a free cam v3 for preordering.
I have had the vacuum for 2 months but have not received the cam v3.
I emailed support at the beginning of Feb and was told they are backordered but it would ship to me when the backordered come in.
On Feb 17th I received a General product update email for all wyze products. This email stated the V3 was back in stock but I still have not received one.
Is anyone else dealing with this?

I see they are selling them on the wyze website and I can buy it on Amazon.
I can’t understand why I can’t get my preorder gift


I am told they are starting to ship and as soon as it does you will receive a shipping notice.

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Thanks Jason

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Still nothing???