Hi carverofchoice,
Thank you for your post and the professional Steps-To-Repeat. That is very impressive!
I think the root-cause of this issue is that when the camera is sending the video clips to cloud, it sometimes lose image frames. So when you are playing the video, the image frames that didn’t send successfully were skipped. This is an known issue and it happens especially when your connectivity (either WIFI network or internet) is not at the best. We are working on to improve the user experience regarding this issue.
However, it is good to know that the IR videos are doing better than non-IR. I will share this information with our developers to see if there is anything they can do with it.
Again, thank you very much for the impressive QA work!
Best regards.