Unable to get hold of a Customer agent to return my order

!!! I have been trying to reach out to customer care agent for a very long time now. but unable to get hold of any!!! - Wyze Customer chat always brings me down to Queue position 1 and keeps me on hold for hours together and no one responds to the emails.

Can someone please look into my account and help with the returns issue I am having.? Support Wyze Ticket I was given initially is 3610570