Two factor authentication (SMS) requires a US mobile phone number. IT WILL NOT WORK unless you have a standard 10 digit US number. The current implementation rules out Europe, Asia, Pacific, etc. Security matters here in New Zealand as well.

And the many different standards may be part of why Wyze does not yet officially support the world only the US. /edit - and why bring up New Zealand? is it in the EU?

[image] gemniii: /edit - and why bring up New Zealand? is it in the EU? Because Brian is in New Zealand, part of “Pacific”. @BrianC, As @gemniii mentions, Wyze does not sell or support their products outside the US because of several reasons including lack of overseas servers, shipping arrangements, support staff etc. They have tried unsuccessfully to get Amazon to stop selling the cameras overseas. See the video below starting at the 3:30 mark: [image] Wyze Q&A Episode 1 Wyze News We had many great questions sent in for our first episode of Wyze Q&A! We covered many of the top questions we received in the first episode so check it out! [Wyze Q&A Episode 1] In order of appearance: Dave - Founder/Head of Marketing Dongsheng - Founder/CPO (Chief Product Officer) Mike - Director of Product Development Yun - Founder/CEO Tao - Director of Software Development Frederik - Senior Director of Technology & Services Here is a timestamp index of the topics covered… That said, you can vote for app-based 2FA here: [image] Add authenticator app(s) for 2 Factor Authentication (2FA) Wishes Granted BELATED UPDATE: Authenticator app options were added for 2FA in app version 2.10. Most people voted for google authenticator (54% of you voted for it) but for some reason the wyze team decided that it was a good idea to go with the second most upvoted one instead (SMS). Many people have pointed out that SMS authenticator has flaws, insecure and not region specific which make google authenticator a better choice. Be sure to click the VOTE button at the top.

Hi All, we are researching this right now, looks like UK and Mexico are the ones with some traffic. We will keep you posted!

Access to 2FA in Australia would be great. And while it is only available in the USA your App should say that. It might reduce the number of queries you get and reduce your workload.

Many thanks Moderator Note: The email signature containing personal information has been manually removed from this post. The forum software attempts to automatically remove email signatures but it is not always successful. When replying to the forum by email, it is best to remove the signature block yourself before sending.

This is a must, even if you don’t officially support other countries, you should build your services thinking that you will do it some day…

Here is a #wishlist topic you may want to vote and/or comment on. It would allow 2FA from outside the US: [image] Add authenticator app(s) for 2 Factor Authentication (2FA) Wishes Granted BELATED UPDATE: Authenticator app options were added for 2FA in app version 2.10. Most people voted for google authenticator (54% of you voted for it) but for some reason the wyze team decided that it was a good idea to go with the second most upvoted one instead (SMS). Many people have pointed out that SMS authenticator has flaws, insecure and not region specific which make google authenticator a better choice.

App support would be more secure. Currently, if you’re phone is cloned then the authentication goes to that device as well. I’d say the likelihood of cloning is low for most people but last year someone in Pakistan tried to purchase a replacement sim card for my son’s phone.

I too would like to add my support for 2FA to be made available to international users. We know you don’t sell the hardware abroad directly, and I’d say the majority of purchasers through your Amazon storefront are international, so it must be a nice little revenue-stream for you. There is no expectation from international users of the same QoS as offered to US customers. We’re resigned to Google Home not streaming properly (pity), or no Alexa Skill, or not even being able to avail of the Wyze Services (e.g. CMC). But security is a different kettle of fish entirely. 2FA isn’t something that should be offered based on geography, it should be baked into the cake, so to speak, for all users. It’s crazy that it would be intentionally left out for international customers. Particularly when we hear of a potential hack of customer data today. Otherwise, I’m loving the cameras, sensors and looking forward to the lock… I’m just hoping that the absence of 2FA isn’t going to leave my door wide open, literally.

Two Factor Authentication for outside US

Cameras

Loki August 17, 2019, 11:45pm 6

Here’s a #wishlist topic that you may want to hop over and vote for and/or comment on: Add authenticator app(s) for 2 Factor Authentication (2FA)

Topic		Replies	Views
Add authenticator app(s) for 2 Factor Authentication (2FA) Wishes Granted wish-granted	86	10389	May 18, 2020
Two Factor Authentication (2FA) Wishes Granted wish-granted	122	17411	May 31, 2022
How to Set Up 2 Factor Authentication? Cameras not-platform-specific	5	898	December 18, 2019
International Two-Step Authentication by SMS Maybe Later app , maybe-later	0	326	July 24, 2020
Two-Factor Authentication (2FA) for Wyze Web Account Wishes Granted wish-granted	45	4547	September 17, 2022

Two Factor Authentication for outside US

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