Not only does my doorbell and cameras keep thinking there is a person there and notifying me when there is a cat or an insect or a shadow, but my shipment never arrived. Support did NOTHING. No replacement offered. No Refund or store credit even! They have the tracking as having not arrived. It’s b…

Hi, Brian, welcome. Are you looking for help (a customer service intervention, troubleshooting your cams, etc) or mainly wanting to vent? If mostly venting, that’s cool, the tech can be frustrating and there’s definitely a learning curve to get detection and the like dialed-in. Cheers …

Sorry to hear you had a bad experience. I don’t think that’s typical customer service experience. I’ve been using Wyze cameras and other things since 2018. Although I’ve only had to deal with customer service a few times, they’ve been good each time. I actually had to contact them just yesterday for…

For anyone wanting a deep dive into Wyze customer service philosophy this very recent AMA will be interesting: [image] Reddit AMA w/Bruce from Support - 9/10/2025 Wyze News We will be hosting an AMA on Wednesday, September 10, with Bruce, who runs our Support …

I have had good experience with them replacing a defective camera. I never even RECEIVED these cameras! I have told it repeatedly that an insect and a cat are not people. I mean, they are not even close!

I am just wondering now who to complain to next. I can start writing bad reviews in other locations, but I thought I would start here first. I’ll give them a couple of days to make this right, then I will of course NOT purchase more Wyze products, which I planned to do, but I will also write more b…

No matter what Wyze says in their advertising videos, the AI sucks. My recordings are constantly mislabeled. Just the other day it recorded a Vehicle and labeled it as a Person. Normally it won’t even label dogs or the people that are walking with them, but it labels the parked car in the street …

I don’t have a problem with Wyze misidentifying objects some of the time. I don’t expect 100% accuracy. Even Teslas ignore road construction barriers. :rolling_on_the_floor_laughing: What I don’t like right now is that, I have Cam Plus and opted for smart object detection, but what do I see? 5 minu…

I have a problem with Wyze misidentifying car headlights for people every few minutes all night long. I have to turn notifications off on that one camera so I can sleep. Also, I totally agree that Wyze is wasting bandwidth and storage space with all the motion detections when I have clearly select p…

[image] p2788deal: I don’t have a problem with Wyze misidentifying objects some of the time. I don’t expect 100% accuracy. Even Teslas ignore road construction barriers. :rolling_on_the_floor_laughing: When a company advertises a product to be able to do something, we should never think it’s …

Terrible, horrible customer service

Cameras

peepeep September 24, 2025, 8:01pm 4

For anyone wanting a deep dive into Wyze customer service philosophy this very recent AMA will be interesting:

Topic		Replies	Views
Extremely dissatisfied with Wyze customer service; However, after 2.5 weeks it was made right and corrected Cameras not-platform-specific	92	7975	June 20, 2019
Support from Hell Watercooler	19	584	June 25, 2024
Not very good Customer Service Cameras not-platform-specific	2	468	January 27, 2021
It's been fun but Lifestyle cam-v1-v2 , support , not-platform-specific , cam-outdoor-v1 , video-doorbell-v1	101	7816	March 8, 2021
Customer service is a joke! Watercooler support	27	2473	December 19, 2025

Terrible, horrible customer service

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