That sort of thing has been discussed elsewhere on the Forum (there’s even a relevant Wishlist topic: Downloadable PDF Product Guide / Owner’s Manual), but I would guess that Wyze has chosen to focus its energies elsewhere for at least a few reasons:
- The Quick Start Guide included with each product is generally enough to get someone online and working with a given device.
- The app interface is relatively intuitive, and the app itself has mini-tutorials to point out some features when an area of the app is accessed for the first time. (They don’t cover everything, though. I had to look up instructions elsewhere to figure out how to control individual segments of Light Strip Pro. That wasn’t immediately intuitive.)
- As quickly as features can change (with firmware, app, and backend updates), an actual user manual might become dated and of limited usefulness.
They do have those in the Help Center, but even those and other Help Center articles are inaccurate.
I do think (hope?) that the Forum provides decent support, because responses from official Wyze Support often seem lacking, as well. I understand that the Wyze Wizards have scripted answers to give, but I feel that Forum participants are here because we actually want to be and have real hands-on experience that we can share, hopefully in a productive way.