Strange thing happening

My husband took one of our V3’s with him to a job about 300 miles away. He set the camera up in the hotel but it does not show in his app (which we share). Yet, it shows here at home in my app. And he can see our other cameras, work our lightbulbs here at home from the hotel.
Any ideas? He’s logged in /out. Restarted his phone.

Does show live, or doesn’t show as a line item in the home page at all? What version of the app is he using? Can you see the camera in the hotel? And you said you share the same login credentials right.

FIXED. He needed to update the firmware for that camera in his app. The update page was the only place it showed the camera.

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