Hi all! After a couple creepy days I finally joined after seeing some other post similar to my incident. The other morning the wife was still in bed and we use the camera to monitor our son who is In the same room, I was in the garage exercising and all of the sudden she is woken up by a loud whistle. A minute and half later another whistle, not as loud. She got up to find me and ask if it was me and it wasn’t. We are the only three in the house. Since then we have heard distorted voices come through while using the app. Just today our son woke up and was babbling and then you hear what sounds like …yeah… and yesterday after the incident and after changing the password and setting up 2fac we heard what sounded like someone rustling a microphone while they were holding the talk button and it picked up some muffled chatter. I have a video I can share of the whistling part. Looking for any insight. We have since stopped using the camera.
Welcome to the Wyze community @alricmason!
Does anyone else have access to this camera at all?
If you’re comfortable, could you post the video of this?
It sounds like you have already changed your password and enabled 2FA just to be safe.
I will try to send this for review.
Oof, that is a creepy experience. We’re sorry and would like to help look into this!
Any chance you have video from the camera during these instances? If so, it would be very helpful. We’d also appreciate logs after this has happened.
To send in a log, go to Account > Wyze Support > Submit a log and make sure the “Send log file” option stays selected. It would be super helpful for the developer checking your log if you could give the date, time, and time zone to the best of your ability in the Description field.
Thank you for posting about this and we apologize for the disconcerting experience!
Nope no one else. Just the wife and on, on all iOS devices two iPads two iPhones. Just tried to upload the video I saved but it’s too large, once I figure out how to get it down to 600kb I’ll add it.
Thanks! When I am able to plug it back in and pull a log file I will do that and send it.
What model cam is having this problem?
Suggest to put cam in safe place (kitchen cabinet?) and grab log file after you experience any strange noises e.g. whistle/muffled chatter.
edit - Note: once you remove power from cam the log file is toast.
once I figure out how to get it down to 600kb Prob only need the audio since that is the target.
That is scary. My setup if it will help. I use the guest wifi solely for wyze cam to isolate it from the rest of my devices at home. Enabled 2FA and made sure the cam is never facing inside the house. I hope this is an isolated incident and will get patched up. Probably wyze have a solution for an actual closed circuit wireless video cam that doesn’t use the cloud or internet to avoid creepy access.
I had a similar experience and I have two-factor enabled