Solar Panel Universal Mount will not thread

Has anyone had an issue with the Wyze Solar Panel universal mount in the box not threading on the back? I have tried everything I can think of to make it work. It feels like the universal mount is the wrong size.

I don’t have a solar panel but I thought they came with a “Wall Mount”. WYZE does have a universal long mount but that is for cameras?

It does come with a wall mount. That is the issue. It will not thread into the solar panel. I was curious if anyone else has run into this issue. I reached out to support this morning. I had to complete a warranty claim. Waiting to hear back from Wyze support.