So @Omgitstony has the same app & FW versions as @Maruna, on a Pixel 3 w/Android 12, and sees 19.
@R.Good, @Omgitstony and myself all see 19 on iOS 2.27.16 (Beta). So iOS is good.
So even if @Maruna turns out to be working now, there is an issue with something because @R.Good is broke. Maybe Android Hardware or OS version compatibility?
It will help to have more input from @Maruna on what hardware & Android OS they are using. Also whether they are fixed or not, because if they are fixed, then the factory reset the doorbell or uninstall/reinstall of the app may have fixed them.
@R.Good â While we are waiting for @Maruna to clarify, you may want to try the uninstall/reinstall of the app since your iOS works (so guessing you donât need to reset the doorbell).
Ok, so some interesting resultsâŚ
I uninstalled from both Android devices, rebooted each phone and re-installed from the Play Store.
On both phones, I launched the Wyze App, logged in, went directly to the VDPB Settings, then the chime option.
I was presented with a loading screen after selecting chimes, this ran for 90-120 seconds, the screen flashed and Chime Sound was not selectable.
I forced closed the Wyze App and went back to the Chime Settings and now there are now 24 Chimes on my Android Devices
Decided to try the same test on my iOS deviceâŚ
Uninstall, Reinstall Beta from test flight, 19 chimes still.
Deleted Wyze Beta App and installed from Apple Store not test flight⌠24 Chimes.
The list now looks like this.
Android - V2.27.33
iOS - 2.27.32 (5) From Apple Store NOT TEST FLIGHT
Clear Doorbell
Clear Doorbell
Ecscalating Bell
Ecscalating Bell
Curiosity
Curiosity
Surprise
Surprise
Happy Share
Happy Share
Simple Doorbell
Simple Doorbell
Antique Doorbll
Antique Doorbll
Classic Doorbell
Classic Doorbell
Space Wave
Space Wave
Bird Chirp
Bird Chirp
Dog Bark
Dog Bark
Dog Bark 2
Dog Bark 2
Door Close
Door Close
Door Open
Door Open
Reverb Bell
Reverb Bell
Delicate Bell
Delicate Bell
Tiny Pluck
Tiny Pluck
Tiny Pluck Arpeggio
Tiny Pluck Arpeggio
Intruder Alarm
Intruder Alarm
Jingle Bell Rock
Jingle Bell Rock
Oh Tannenbaum
Oh Tannenbaum
Silent Night
Silent Night
Santa is Coming to Town
Santa is Coming to Town
We Wish You a Merry Christmas
We Wish You a Merry Christmas
AND A HAPPY NEW YEAR!!!
Maybe there is a refresh issue with the chimes âloadingâ and uninstalling and reinstalling resolves. I did have the odd behavior on the Android deices of the load timing out and the Chime Sound option not being responsive. This did not happen on iOS.
So deleting & reinstalling your Android app fixed it with 24 sounds now being available, and installing the more recent iOS Production app also enhanced that side to 24. Sounds like an easy fix, thanks!
You may be able to get the new 1.0.52 firmware by going to Account tab > About > Beta Program > Edit > Select Wyze Video Doorbell Pro > Save. Then go back to the your WVDB Pro settings and see if you can see the newer firmware under Device Info > Firmware Version (whew!)
As a final follow up, I removed the production Wyze App from my iPhone and reinstalled from Test Flight (Beta) and the chimes are back to 19. Sans the Christmas chimes.
