Note: I’m not sure what happened on the website. This message posted once, then I tried to edit it a few times and then it wouldn’t show up in the message listings so here is a re-post. I have a Samsung S4 cellphone and the WyzeCam app worked with this cellphone perfectly fine up until the last fir…

I am having the same issue right now. It worked fine until the new firmware update last week and suddenly after the update my phone is no lomger compatible. They told me to try updating my phone, but my phones software is already up to date! This is bs. Why am I paying for a years worth of services…

Yeah, this error also extends to adding new devices. I just purchased (Oct 2025) the Battery Video Doorbell, and the Palm Lock products. I am unable to configure them to include with my other Wyze devices. Down the support rabbit hole: After 30+ minutes of back and forth (mostly me on hold), answer…

[image] Jeff.M: upgrade my phone to a newer model with a modern 32-bit OS modern 64-bit OS

Reposted - Please explain WHY "Your device isn't compatible with this version."

Services & Integrations

WildBill August 16, 2021, 5:12pm 3

Wyze announced sometime ago that recent updates to the apps wouldn’t run on older OS versions. Not sure where that is in the forums but I know it was announced and many, many users were unhappy.

Found the post:

Topic		Replies	Views
Software wyze Cameras android-and-ios , cam-v3-pro	8	232	November 22, 2024
Latest WYZE cam app incompatible Cameras support	13	8587	April 28, 2020
Rollback firmware? Cameras support	5	3912	September 30, 2018
App can't be downloaded Wyze App android	2	471	November 25, 2024
Wyze cam4 firmware update disaster Cameras android , cam-v4	9	649	April 12, 2026

Reposted - Please explain WHY "Your device isn't compatible with this version."

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