I get this message when I try to access playback. Lately when I review my Cam3 events and click the playback I get this error , this only started yesterday… it worked fine prior. All four of my cameras are now doing this. I can review the event but not the playback.

You said for shared user. I was able to access those as well. I gave my older V2 to my daughter and was able to access it for awhile, but I think after it was changed to her email address it changed. I can’t see that anymore. I sent a new cam to my other daughter and I THOUGHT I was able to access i…

Ok, I checked with my phone and can access playback on my phone, but not my iPad…

Interesting. Maybe it’s one of those things that only works on certain platforms. I know that when viewing the cams liveview on the web site, it’ll work on Chrome but not Firefox.

[image] klaperle: Ok, I checked with my phone and can access playback on my phone, but not my iPad… It seems to be a problem with the app. I’m running beta so I rolled back to a prior version and it started working again.

Oh that’s good. Who is the shared user then?

No shared user…just an error in the app.

Sorry, I was thinking I was replying to the OP. “shared user” was in the subject line and I was wondering about that.

No problem. It just seems to be a bug in the app. I don’t have any shared devices but started getting the error with the most recent beta app.

It doesn’t bother me a lot, but it would be nice for a shared user to have access to the playback (designated by the owner, though). When my other daughter asked me to save some footage for her I couldn’t, unless I downloaded the short videos. I don’t like doing that because I have to download each …

Vote for this (go to the top of the thread to vote): [image] Multiple Users' Permissions for Shared Users In Progress I have 2 cameras at my house and I shared them with my wife. It seems she can only view the notification videos or the live stream. She cannot view the …

Playback is not accessible for shared user

Cameras

Newshound July 18, 2022, 4:13am 13

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Shared user playback option Cameras cam-v1-v2	81	22243	February 12, 2025
Sharing "View Playback" Cameras cam-v1-v2 , android	12	3708	September 28, 2025
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Playback is not accessible for shared user

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