Person Detection Update: A New Experiment for Premium Features

Whether a ‘Wyze’ lover or hater, you cannot deny the obvious inconsistency of these products… Mine also work well for awhile and then inexplicably will go off-line and usually if I don’t intervene, they come back… No rhyme or reason… That, in particular

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Whether a ‘Wyze’ lover or hater, you cannot deny the obvious inconsistency of these products… Mine also work well for awhile and then inexplicably will go off-line and usually if I don’t intervene, they come back… No rhyme or reason… That, in particular is why I maintain reservations about the Company and their products. It saddens me because I really do like Wyze and am well invested in their products. That said, it is becoming increasingly difficult to support either or both…


Sounds like an infringement on our rights… Maybe??

I would not classify myself as either a lover or hater. Back when I bought my first two cameras I was seriously impressed. But that waned as I actually used the products day in and day out.

Now I know better than to use any of them for an important task. But they work just fine for casual use. Just never use them where you need to be able to rely on them.


I think it’s more Amazon than WYZE. You can either set up another Amazon account or just switch your Amazon device Kindle downloads to the US.
I have my cameras set up to use my Canadian Amazon account but any Kindle downloads would come from the US. I don’t use Kindle so it doesn’t matter to me.


Currently the only way you can verify if you have signed up is to check at


As far as I am aware it does not work with RTSP


WYZE wasn’t intending for people to keep using the version and removed components associated with it due to the agreement. I’d recommend signing up for the Legacy (name-your-price) Person Detection now to lock it in in case that stops working for you later


Currently they are not doing a yearly payment on this, it may be so they can see how much interest there is in doing this to see if it will cover costs. There is a #wishlist entry for this however if you would like to vote on it One Time Payment or Annual Option for all Cam Plus options - #5 by g3man

@cmartorelli @sompopo57

If you do nothing you will still get 12-second motion events with a 5-minute cool down with events saved on the cloud for 14-days


I will see if I can find an answer to that, but I am leaning towards yes

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Yes. There is a Cancel Service button at the bottom of the Account>Services>Person Detection (Pilot) page.

Although I don’t want to “unsubscribe” from the free Person Detection for 12-second event videos, I would be happy to turn it off for several of my cameras if such a capability existed. (Sometimes I would even be happy to turn it off for all my cameras - especially if it was easy to do by just toggling one “button” and as long as I could turn it back on — ie, my subscription was retained.)

I too had issues with the motion sensor and the contacts randomly going offline and the camera that the bridge was attached to had to be restarted quite often because the bridge would start flashing the blue light indefinitely. The camera with the bridge has a very strong wifi signal and the sensors were not far from the bridge. I eventually took them all down because I was tired of maintaining/monitoring them. For me they appeared to be fun plug n play devices but needed their reliability to be improved. Perhaps now that is resolved but I am not going to put them back up anytime soon.


Welcome to the forum.

In the app, go to Account>Services>Person Detection (Pilot).
You can turn PD on/off for each camera.


Nice! and Done!


Wow, I did not realize until now that Cam Plus does NOT include a “person only” trigger for ONLY recording person detection events. So, (with no cool down period) for me that would mean I would practically be paying for continuous recording all day and all night long for every shadow and all other possible pointless movement detections. As I now understand it, CAM Plus actually gives you the person detection feature…YES…but it also includes recording anything else that sets off Wyze’s pixel changing algorithm. Eeek, thats a lot of junk recordings to weed thru every day…no no no. I hope they fix that.

No that’s not a problem for you. You can just filter by person in the Events tab.

The only way WYZE can detect people is to analyze all motion video clips after the fact.
Like @Customer said, you can filter the Events.

Oh I get it now and I totally forgot about the filter events feature. Yeah, I realize Wyze only detects people after the clip has been analyzed and sent to the cloud and then back. This I suspect is part of the caveat of delayed notifications. I always get such delayed notifications way after the person has left and driven away on my front porch cam.
I now have a different (non Wyze) camera that I have been using for a while that tells me someone is there the moment they get to the door to place down a package. In this COVID world and WFH my office and my desk is in clear view of all happenings at my front door so it is very obvious in my situation when notifications are delayed or not.

Unfortunately, Wyzes algorithm for person detection must rely on transportation of the image to their servers after the camera determines a pixel change… After analyzing the sent video, if it recognizes that there actually is a person detectable in the video then the servers send said video back to the Wyze software and proceed to notify you… Actually fairly quickly considering the steps involved… A very poor solution to the problem of person detection… They really need an on camera solution.

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Yeah I agree. I can only speculate and hope that the V3s or Pan V2s will have an on device solution for person detection but time will tell.

Something I just learned today that Wyze needs to address:

Person A can share the cams with their Spouse, but the spouse will be restricted from accessing PD. No sorting PD, no notifications from PD, etc.

Thankfully, it will still label events as PD, just not allow sorting or notifications for them, so the spouse can scroll through whole list of events (Up to 288 motion events per day per cam, plus all the sound and automation events on top of that… Times that by say 10 cams and you’re looking at up to 3,000 events to scroll through).

That really sucks! PD features are approved for all the cams on person A’s account, but even though it’s the exact same approved cam, using the same cloud storage, Wyze won’t allow the Spouse to get the PD notifications or sort them. It tells the Spouse to sign up for Cam Plus on that shared cam to get access to PD, etc, even though Person A is already paying for PD on all those cams.

Presumably that means that even with Cam Plus, a household is forced to pay for Cam Plus twice on the exact same camera if both spouses want access to PD and some other Cam Plus benefits.

Shouldn’t subscriptions just be on the device once? Instead of $1.99/cam, a family of 4 has to pay $7.96 per cam for each person using the same device to have access, even though they’re all sharing the same cloud account (the video isn’t uploaded by the cam 4 times afterall)? That’s ridiculous. Instead of $19.90 for ten cams on CamPlus, a household of 4 must pay $79.60 for everyone to have PD access to the exact same devices that were already being paid for.

And yes, separate accounts are necessary because the scale and band, etc require separate user accounts. I think Wyze should address this.


I am a legacy user who did not receive the email about being able to keep the Person Detection for no cost. I messaged support and received a link but I still can’t get signed up for Person Detection for free! Ive been trying to do this for weeks. What am I doing wrong?
[Mod Edit] HELP!

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We’re going to need more detail than that.

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