Signed up for People Detection yesterday. Made sure motion detection was turned on, notifications were turned on and made sure the setting for notifications on my phone were still on. I haven’t received any alerts. I even went outside and jumped around for abit in front of my camera. Still nothing. What else can be the problem?
Latest firmware is installed on both my cameras and I have the latest app downloaded as well.
Make sure that person detection is enabled in the camera(s) settings.
Have you tried disabling and enabling it again?
Yes I’ve tried that. I am getting zero notifications for person or motion detection.
Does the little have the on it? Make sure it doesn’t.
If that doesn’t work try deleting and reinstalling the Wyze app.
I do not see a ZZZ icon. Deleting app.
Nope. Nothing. In active subscriptions Person Detection says (Pilot) next to it. Is that correct?
You have to subscribe to Cam Plus.
https://services.wyze.com/
Pilot person detection is over.
I’m already subscribed! Sorry not yelling at you…I’m just annoyed. I already signed up for the Person Detection. I am starring at it in my Billing section. I am getting the choice to name my price and that is what I chose. Is that the issue?
No, that should not be an issue.
I would contact Wyze support.
https://support.wyzecam.com/
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