I’m still unclear about exactly how you attempted to contact Wyze Support, though. What did you do in the app?
If you navigated in the app to Account ➜ Help Center, then that should open their Support site in a Web browser and allow you to submit a ticket as I outlined above. If instead you navigated to Account ➜ Submit a Log, then that alone will not result in a reply from Support: You must take the additional step of following that up with a ticket. If that’s what you did (just submit a log), then that should’ve resulted in an automated e-mail message to you that included the Log ID and advised you to open a ticket.
It doesn’t seem like the most efficient system, and I’m not defending it. It frustrates me, too. I’m just telling you that’s the way it currently works.
If you did something else, then details about the steps you took would be helpful.
You’re welcome, and thank you for the kind words. I could use a job. 