Since last update a few days ago, no cam plus features working, and most movement not being recorded at all! Was working good before update. Now most everything is being missed. Frustrating.

Mine did the same thing, i had to revert back to the previous firmware and now working fine 4 10.6.199 was my latest update and thats when it stopped detecting, so i had to revert back to 4.10.6.193 my other cams are running 4.10.6.218 and working fine but i cannot find that firmware anymore

Interesting. My firmware hasn’t been updated in years.

Idk, but for some reason the cam im having pobs with had a different firmware and i cannot upgrade it to the firmware that my other cams have, so i just reverted back to a previous one and its working fine now

Without the detection selection the cameras are just a toy.

I’m getting motion events only on my Outdoor cam, but no person detection at all since the last round of updates. I feel like this borked after the firmware update for the base station.

The last update killed my and person or sound so obviously I dont get notifications to my phone that they occurred. I bought 4 cams and they are just toys now. Same with my bulbs that were upgraded and now the scheduling doesn’t work. Maybe someone at wyse is not as talented as they claimed.

I found a support page that gave some recommendations to try if the person detection isn’t working on a Cam Plus subscription. In the app, go to Account–Services. Under the Cam Plus tab, remove the device that isn’t working from the license by setting it to Unassigned. Then add it back to the device…

This hasn’t worked here (on iOS). I have this issue when the detection zone is on.

Its on your end,re boot your phone and sign out of the app then back in,

No person detection/ no motion detection

Wyze AI

Customer January 31, 2021, 2:51pm 2

Many reports of this problem. Alexa announcements are/were down too. Mine started working again for a while but not sure it’s fixed. The event labels are still wrong.

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No person detection/ no motion detection

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