I just got my cam pan yesterday and followed the instructions for notifications, everything is turned on but I’m still not getting them…not sure why, need help please!
@bg1282 Do you have Push Notifications turned on under event recordings? This would be the first thing I would check.
Here’s a review of push notification settings. See if this helps.
There are three places to control push notifications:
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Per camera in the cameras Settings > Event Recording > Send Push Notification. This can be controlled by the camera owner or shared user and will affect both. This does affect Smoke/CO Alarm push notifications.
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Globally on an account basis by tapping the bell icon on the top right of the home screen, or using the switch in Account > Notifications. This affects only the owners or shared users login account on all devices they have logged in to the Wyze app.
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In the phone’s OS settings, which can enable or disable all notifications from any particular app. This applies to only that particular phone/tablet. (Note: this is not possible in some versions of Android.)
You can think of the three notification control options as three concentric rings or gates. If the inner gate (level-1, per camera) is closed, no notifications get beyond that level. If the gate is open, then the notification can attempt to get past the next level (level-2, account), etc.
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