Newbie Confused

I don’t know why I am so confused but I’m just not understanding the difference between having the cloud and the SD card and how to access each.

  1. I want to put the Wyze cam outside (with a housing) but if it would get damaged or stolen I want to be able to still get the videos. This should be from the cloud - but how do I access?
  2. When I click view playback - it says I don’t have an SD card - but if it is stored “in the cloud” shouldn’t I be able to see previous events? Or is that only from the event tab?
  3. If I want to take a picture from an event, must I have an SD card? There is no option to take a picture from the event tab - only live stream.

Thanks for helping!

1 Like

There are three kinds of recording available in the Wyze app:

  1. Cloud motion/sound event: These are enabled in the camera settings (gear icon) > Event Recording. Also make sure that the Detection Zone under Detection Settings is not missing the area of motion. These are played back in the Events tab.
  2. microSD card recording: This is enabled in Advanced Settings > Local Storage and can be set to continuous or event only recording. This is played back by pressing the View Playback button on the live stream. This is completely independent from #1.
  3. Record button on live stream or playback: This saves to your phone’s camera roll or gallery, in real time, whatever is being played in the live stream or view playback. Note that it isn’t available when playing cloud events. It is viewed by tapping More and then the Album button, or by leaving the Wyze app and viewing the Wyze album in your phone’s photos or gallery app. This type of recording ceases when you leave the Wyze app.

More info on setting these up can be found in the Support Site.