I have 3 Wyze cams connected to my Netgear Orbi AC3000 mesh network with NetGear Armor running on it. I have had no issues with this setup for months.
This started today: I keep getting notifications from Orbi App/NetGear Armor saying it has blocked “malware”,
The link that NetGear states is Malware is as follows: https://wyze-device-alarm-file.s3.us-west-2.amazonaws.com
I did not reboot the router anytime recently, I am not sure if the firmware was recently auto-updated or not.
The current version running is V2.3.5.30
I can access the live streams on the cameras.
I think the NetGear notification occurs each time the cameras sense motion/sound. I am not getting notifications on my iPhone via (enabled in Wyze app) about motion/sound.
Anyone else experiencing this issue?
I created a ticket with Wyzecam support. Will see what they say. If no success there, I will contact NetGear.
For now, I disabled Orbi app notifications on my iPhone. 379 “threats” blocked today and I was getting pinged on almost all of them. Still not getting motion/noise notifications via the WyzeCam app, but I can still view live video.
You will probably need to create an exception on your router’s fire wall to allow the communication and prevent the notifications. Wyze does use Amazon Web Services to store video.
Update: Rebooting the Netgear devices seems to have helped for now. Give it a try.
Netgear’s BitDefender has started blocking https://wyze-device-alarm-file.s3.us-west-2.amazonaws.com for me as well. I’ve opened tickets with both BitDefender and Wyze. Let’s hope they can resolve this quickly. I can’t find any way to make an exception in the BitDefender app.
I also have the same NETGEAR Orbi and tonight I received the same alerts. I got probably around 20 of them. I have had the Orbi for some time now and never had this issue with Wyze
The file has been automatically sent to our laboratories for specialized analysis. If the file is indeed a False Positive, the detection will be removed in the next 72 hours and the modification will be implemented in the product through a Signature Update. Please keep your Bitdefender up-to-date.
Please be informed that this is an automated process. Reply to this email if you have any other issues regarding your Bitdefender product and one of our engineers will take over.