Missing orders, support not working

Cameras
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I ordered face masks on 7/9 and 10th. My order just says shipped but no tracking number. I looked at the current issues and found out about the delays. Its been over 10 business days. When I try to contact support it closes out and says my internet connection is not stable which I know is not true. I understand covid-19 is affecting us all but this is a concerning growing trend among businesses that continue to take our money in good faith without knowing if they can fullfil the services. Does anyone know how to get a hold of anyone at wyze?

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