I have been having a series of issues with the Wyze vacuum. I am curious to see if anyone else has had issues like these and what may have been done (if anything) to fix the issues.
The vacuum randomly stops charging and eventually shuts all the way down. When this happens I can’t start the vacuum while I am away and sometimes when I reconnect it the charge is so low I have to wait for it to charge. It would be nice if this happens it would automatically attempt to reconnect to the charging station and let me know if it can’t for some reason.
Every so often and only late at night when I take out the dust tank it says “2 in 1 dust and water tank removed” and when I put it back it will say something like “2 in 1 tank returned” but as far as I know this vacuum has never had a water tank option.
It has randomly stopped in a room in the middle of vacuuming and shut off without letting me know anything is wrong. Just last night it stopped up against my gaming chair and shut off (it was not stuck either). I restarted it and set it to vacuum my gaming room without moving it at all and it ran fine. This has happened twice in the last 2 weeks.
About once a month it will finish the areas I selected for it to vacuum, then head on into another unselected area that I did not want it to vacuum (normally because there is stuff on the floor or I am in that room doing something). It started doing this a couple months ago when I was having it vacuum the living room, dining area, and hall area while I was in the game room. Next thing I know It had come into the game room to vacuum in there, yet the game room was not selected.
I contacted support on this in the app and discovered that trying to talk with support in the app is really annoying because whenever I click to type the keyboard completely covers the chat box (even the text I am typing). The Wyze app is the only app this happens on and it makes it next to impossible to type anything without weird typos that make no sense. I am going to have to contact them later in the web browser because the support option in the app just does not work very well.
Try cleaning the contacts with isopropyl alcohol as regular maintenance.
True, Wyze doesn’t sell a compatible mopping attachment and water reservoir. The firmware has some left-over code for it though (the original manufacturer sells a mopping version). I think static sometimes sets it off, the unused contacts inside the bin slot is for a water reservoir.
Was the back end up close to anything metal? Mine used to do that, caused by too much static build-up. I used an anti-static cleaner to clean and coat EVERYTHING. It also stays noticeably cleaner and picks up better. I’m using a professional anti-static mat cleaner so it’s plastic/rubber safe and has anti-static properties. Make sure to clean off the charge contacts with isopropyl after as well.
Check the map when it happens, usually I see a bunch of weirdness (like map rotation). For me it means I need to blow out the lidar tower.
I only wiped it down and did not clean the contacts (there were not even the least bit dirty) but it has been staying on the charge just fine since then.
I am almost definite that I received some kind of silent update to the app since I reported it on here because not only did the reference to the water tank disappear but all my cameras notifications are working a great deal better (except for one camera).
No, in fact it was the front end that was up against one of the wheels of my desk chair.
I did and have done before but the map was normal. In fact the map had it in the exact same spot it was in my bedroom at the time, going over a pile of old clothes I was getting together to throw out…
Like I mentioned I believe I got a silent update that corrected a lot of the issues I was having with the vacuum and the cameras I have outside. That is except for the pan cam on my front deck. It always shows no events even though I have it set to record and notify on some but it just doesn’t relay or record anything for some reason.
For the cam pan, have you tried the reset services button? Be sure to re-check the record/notify settings after (it seems to reset certain settings too). Mine (I have the v3) was pretty unreliable like that for some time after I got it, but it has been good lately. I also have an automation (still) that restarts all cameras weekly that I had setup back then which helped.