Issues with the Wyze robot vacuum

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I have been having a series of issues with the Wyze vacuum. I am curious to see if anyone else has had issues like these and what may have been done (if anything) to fix the issues.

  1. The vacuum randomly stops charging and eventually shuts all the way down. When this happens I can’t start the vacuum while I am away and sometimes when I reconnect it the charge is so low I have to wait for it to charge. It would be nice if this happens it would automatically attempt to reconnect to the charging station and let me know if it can’t for some reason.
  2. Every so often and only late at night when I take out the dust tank it says “2 in 1 dust and water tank removed” and when I put it back it will say something like “2 in 1 tank returned” but as far as I know this vacuum has never had a water tank option.
  3. It has randomly stopped in a room in the middle of vacuuming and shut off without letting me know anything is wrong. Just last night it stopped up against my gaming chair and shut off (it was not stuck either). I restarted it and set it to vacuum my gaming room without moving it at all and it ran fine. This has happened twice in the last 2 weeks.
  4. About once a month it will finish the areas I selected for it to vacuum, then head on into another unselected area that I did not want it to vacuum (normally because there is stuff on the floor or I am in that room doing something). It started doing this a couple months ago when I was having it vacuum the living room, dining area, and hall area while I was in the game room. Next thing I know It had come into the game room to vacuum in there, yet the game room was not selected.

I contacted support on this in the app and discovered that trying to talk with support in the app is really annoying because whenever I click to type the keyboard completely covers the chat box (even the text I am typing). The Wyze app is the only app this happens on and it makes it next to impossible to type anything without weird typos that make no sense. I am going to have to contact them later in the web browser because the support option in the app just does not work very well.