Is the WYZE Band a "Dead Product"?

I’ll never buy another Wyze product again because of the Band experience. The support staff literally told me I should just try and get a refund on Amazon (even though I’m past my return window and Amazon only refers you to the company after that). That’s their support. The agent told me sending me a new Band wouldn’t help because the “engineers” are trying to make the firmware the app work. Abysmal. There literally isn’t a single feature advertised that works properly on the Wyze Band. I like the cameras I have, but won’t ever buy Wyze again.