Was having problems trying to hook up wyse bulbs on 5G Google mesh. My pixel phone preferred the 5G network over the 2.4 so what I had to do was use an old cell phone that would only connect to the 2.4 gigabyte network and download the Wyse app on it. I could then install my bulbs. After the install…

@UserCustomerGwen Any update on a fix for this? I have my bulbs but literally can’t set them up.

Oof. That would be tricky since my normal suggestion would be to move further away from the router. I’m sorry, I’d recommend contacting customer support to see if they have ideas. I’m pretty new at troubleshooting the bulbs and I apologize. Submit a request – Wyze

Will try that method. With Dual routers the lamp SHOULD only look at the 2.4 but guess cheep parts not being able to not care what band keeps the price down and blood pressure high.

Use an old phone that only uses 2.4 wireless. No sim card needed. Install wyse app and sync up bulbs. Worked for me. Then use as normal from your more modern phone after that. Profit

The problem lies not in the bulb nor the dual routers. Your phone is the culprit. It will latch on to the 5g before it goes to 2.4 so either create a lot of distance between you and your router enough to get it to flip over to 2.4 (the hard way) or dig out an old phone pre 5g wifi capabilities and u…

It seems like it might work if You just go into your phones settings and turn off auto reconnect to 5 G

I tried this method and still no luck. I used an old android phone and went into settings telling it only to use 2.4ghz network. The bulbs simply won’t set up. I’m so disappointed in this product. If an advanced user like me can’t set it up, there’s no way a normal person could ever set it up.

Can you log in to your Wi-Fi router and manually turn off the 5 GHz radio temporarily? Keep in mind that you may also need to turn off mobile data on your phone if you are using an Android device.

Some people have had success turning off mobile data on their phones before trying to start the setup process, myself included. Some phones refuse to give up an internet connection, and will connect via mobile data when it can’t find internet. I will ask Wyze to add that to their troubleshooting and…

This is, at its root, a router issue. Many dual band routers — and particularly mesh routers — default to a setup that allows the router to determine whether a particular device is connected via 2.4 or 5 GHz bands. If the device supports both, and is within a range that the router signs it to 5 GHz…

Hooking up your wyze bulbs on 5g

Tips & Tricks

Newshound July 13, 2019, 3:32pm 15

I saw the back button mentioned elsewhere too:

Topic		Replies	Views
WYZE Bulb and Plug Fail to Connect BUT They Do Connect Power & Lighting support , troubleshooting , not-platform-specific , plug , bulb-v1	3	860	October 16, 2020
Wyze bulb setup Power & Lighting android	39	7464	January 25, 2020
Still can't connect to the bulbs Cameras android	34	23273	April 30, 2020
Mesh router and Wyze bulbs Power & Lighting bulb-v1	3	523	November 6, 2023
Cannot connect wyze bulbs Cameras android	23	6498	August 6, 2021

Hooking up your wyze bulbs on 5g

Related topics