I hadn’t really thought much about Wyze’s official videos, but I can totally see why someone would think that Cam v4 includes “free” person detection when part of the “Introducing Wyze Cam v4” video clearly shows a “Person Detected” notification accompanied by the text “Smart detections and notifications”. There’s no disclaimer in the video itself or in its description that this feature requires a Cam Plus subscription, so I think it’s reasonable for a viewer to infer that Person Detection is part of the base product itself.[1]
Edge AI Person Detection is included with Wyze Cam v4 and Wyze Cam v3 Pro, powered by the cameras’ on-board chip, rather than relying on the cloud.
This statement from the “Introducing Wyze Cam v4” Help Center article does seem to present a problem. “Edge AI Person Detection is included with Wyze Cam v4” says that it’s already there, and “rather than relying on the cloud” indicates that no Cam Plus subscription is required: Edge AI Person Detection is “rather than”—or instead of—“the cloud”. It seems like a rather unambiguous way to say that no subscription (for cloud services) is needed, despite what Wyze has said (and later cleaned up) elsewhere.
We’re definitely in agreement there. That would certainly be one way to clean up this mess of confusion and customers feeling misled.
I mentioned in another topic that I’d watched a review video that said Cam v4 does not have on-board person detection and that I didn’t entirely trust that information because it’s not part of Wyze’s official messaging and because there were other accuracy issues with the video. ↩︎